BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 05-06-2015, 11:08 AM   #1 (permalink)
New Member
 
Join Date: May 2015
Model: z10
PIN: N/A
Carrier: rogers
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Angry Z10 not restoring data after update

Please Login to Remove!

I recently updated my Z10 to 10.3. as soon as update was complete the phone malfunctioned. I could hear my callers but they could not hear me.

My provided advised that I should back up, reload to factory setting then restore.

no I cannot restore. As soon as restore begins it automatically cancels on its own

Now I have no contacts, no photos and still no one can hear me on the other side of the phone

Provider cannot help, they spect hours trying. Called BB customer and was told I have to pay $49.00 before they can help me

Frustrated!!!!
Offline  
Old 05-06-2015, 02:27 PM   #2 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,439
Post Thanks: 77
Thanked 786 Times in 756 Posts
Default Re: Z10 not restoring data after update

Try this


I can't restore a backup file to my device
Try the following:
/ Connect your BlackBerry device to your computer using a USB cable. You can't restore the data to your device over a Wi-Fi network.

/ On your device, verify that you are signed in to your BlackBerry ID on your device. If you are not signed in, BlackBerry Link can't restore the data to your personal space.

/ Verify that the same BlackBerry ID used on the device to create the backup file is being used on the device you are trying to restore the backup file to. On your device, try signing in to the BlackBerry ID that is associated with the backup file.

/ If your device is activated on BlackBerry Enterprise Service 10, verify that you entered the password on your device to
unlock your work space. BlackBerry Link can't restore the data to your work space if your work space is locked.

/ If your device is activated on BlackBerry Enterprise Service 10, verify with your administrator that you can restore data to your device.
__________________
If someone helps, tell them by clicking the Thanks buttonî


9810 on BES
Z10 on BIS
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Z10 not restoring data after update
Thread Thread Starter Forum Replies Last Post
Offering from Sprint ZombieBerry Carrier Specific Issues 6 07-13-2013 02:33 PM
Why and how to use data recovery? wjason19 RIM Software 0 01-18-2011 12:59 AM
OS Update Failure & Now Backedup data won't transfer espence BlackBerry Help 1 01-08-2011 02:24 PM
After update OS can't resend the data of BIS impegio General 9000 Series Discussion - Bold 3 06-30-2009 07:12 PM
Unable to write or update application data - RESOLUTION Ian283 RIM Software 1 01-05-2007 09:47 AM

RADIANT POS-P1515 MAINBOARD MOTHERBOARD
$99.95
RADIANT POS-P1515 MAINBOARD MOTHERBOARD pictureWhelen WE-CAN light bar I/O motherboard control board Liberty Freedom AS-IS
$39.99
Whelen WE-CAN light bar I/O motherboard control board Liberty Freedom  AS-IS picture10pcs OST 16V 2200uF Motherboard Electrolytic Capacitors 10mmĂ—25mm LOW ESR
$8.99
10pcs OST 16V 2200uF Motherboard Electrolytic Capacitors 10mmĂ—25mm LOW ESR picture5pcs OST 16V 2200uF Motherboard Electrolytic Capacitors 10mmĂ—25mm LOW ESR
$4.99
5pcs OST 16V 2200uF Motherboard Electrolytic Capacitors 10mmĂ—25mm LOW ESR pictureFANUC A16B-1000-0030/04C CNC MOTHERBOARD Item 19
$550.0
FANUC  A16B-1000-0030/04C CNC MOTHERBOARD Item 19 picture






Copyright © 2004-2016 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.