I recently updated my Z10 to 10.3. as soon as update was complete the phone malfunctioned. I could hear my callers but they could not hear me.
My provided advised that I should back up, reload to factory setting then restore.
no I cannot restore. As soon as restore begins it automatically cancels on its own
Now I have no contacts, no photos and still no one can hear me on the other side of the phone
Provider cannot help, they spect hours trying. Called BB customer and was told I have to pay $49.00 before they can help me