BlackBerry Forums Support Community
              

Reply
 
LinkBack Thread Tools
Old 06-06-2017, 10:14 PM   #1 (permalink)
New Member
 
Join Date: Jun 2017
Model: z30
PIN: N/A
Carrier: Vodafone IN
Posts: 16
Post Thanks: 9
Thanked 0 Times in 0 Posts
Exclamation unable to connect to wifi after update

Please Login to Remove!

Failed to connect to new wifi network after updating to BlackBerry 10.3.3.1435. Error : unable to authenticate against network. Verify saved network.
Posted via BlackBerryForums.com Mobile
Offline   Reply With Quote
Old 06-07-2017, 08:34 AM   #2 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: PRIV
OS: 5.1.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,232
Post Thanks: 371
Thanked 379 Times in 349 Posts
Default Re: unable to connect to wifi after update

delete is from device, reboot phone and router and add it back in
__________________
unlock your phone here http://freemyblackberry.com/
I am on http://supportforums.blackberry.com
BES 12 running sweet for my DTEK60
Offline   Reply With Quote
The Following User Says Thank You to knottyrope For This Useful Post:
kannas (06-07-2017)
Old 06-07-2017, 09:42 AM   #3 (permalink)
New Member
 
Join Date: Jun 2017
Model: z30
PIN: N/A
Carrier: Vodafone IN
Posts: 16
Post Thanks: 9
Thanked 0 Times in 0 Posts
Default Re: unable to connect to wifi after update

I have done the same... restarted both wifi router and phone. I am unable to use even friends mobile Hotspot. Wifi connection does not stay for a long time. I am facing issue with this device only.
Posted via BlackBerryForums.com Mobile
Offline   Reply With Quote
Old 06-07-2017, 04:21 PM   #4 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 13,983
Post Thanks: 27
Thanked 531 Times in 515 Posts
Default Re: unable to connect to wifi after update

Just to be clear, did you delete the saved profile from the device and add it again after restarting the device?
Posted via BlackBerryForums.com Mobile
__________________
- Ira
Offline   Reply With Quote
The Following User Says Thank You to aiharkness For This Useful Post:
kannas (06-07-2017)
Old 06-07-2017, 05:40 PM   #5 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,543
Post Thanks: 81
Thanked 810 Times in 779 Posts
Default Re: unable to connect to wifi after update

Ditto, I had to remove and re-add after the last upgrade.
__________________
If someone helps, tell them by clicking the Thanks button


9810 on BES
Z10 on BIS
Offline   Reply With Quote
The Following User Says Thank You to tsac For This Useful Post:
kannas (06-07-2017)
Old 06-07-2017, 08:01 PM   #6 (permalink)
New Member
 
Join Date: Jun 2017
Model: z30
PIN: N/A
Carrier: Vodafone IN
Posts: 16
Post Thanks: 9
Thanked 0 Times in 0 Posts
Default Re: unable to connect to wifi after update

I have deleted the saved profile, restarted the device and tried to add it again after restarting the devices (both wifi and my mobile device) . Even I tried to add other wifi profile but failed(after several reboots).
Posted via BlackBerryForums.com Mobile
Offline   Reply With Quote
Old 06-08-2017, 05:40 AM   #7 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 13,983
Post Thanks: 27
Thanked 531 Times in 515 Posts
Default Re: unable to connect to wifi after update

I really hate saying this, but I think your next step is a clean OS reload. See what others think.

If you reload the OS, test before you restore. If all is well, then restore. If problem returns when you restore, you may then want to reset to factory defaults. Make preparations for that possibility in the way of selective restore, saving or backing up databases by other means than just with Link, and so forth.
Posted via BlackBerryForums.com Mobile
__________________
- Ira
Offline   Reply With Quote
The Following User Says Thank You to aiharkness For This Useful Post:
kannas (06-10-2017)
Old 06-08-2017, 05:23 PM   #8 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,543
Post Thanks: 81
Thanked 810 Times in 779 Posts
Default Re: unable to connect to wifi after update

Can you detail exactly how your adding a wifi connection. Don't use your actual numbers for your home network just the detailed steps your doing.
It will help.
__________________
If someone helps, tell them by clicking the Thanks button


9810 on BES
Z10 on BIS
Offline   Reply With Quote
The Following User Says Thank You to tsac For This Useful Post:
kannas (06-10-2017)
Old 06-10-2017, 02:43 AM   #9 (permalink)
New Member
 
Join Date: Jun 2017
Model: z30
PIN: N/A
Carrier: Vodafone IN
Posts: 16
Post Thanks: 9
Thanked 0 Times in 0 Posts
Default Re: unable to connect to wifi after update

I am trying add a new wifi network to my phone. Old wifi profiles are working fine. The only problem is with the new wifi profiles I want to add to my phone. If there is no password set for the wifi it works, problem is with the wifi networks which has password(cross checked the passwords).
Posted via BlackBerryForums.com Mobile
Offline   Reply With Quote
Old 06-10-2017, 12:20 PM   #10 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,543
Post Thanks: 81
Thanked 810 Times in 779 Posts
Default Re: unable to connect to wifi after update

Ok one possibility is the number of WIFI profiles you have. There is a limit on most phones. some base it on memory limits to avoid using too much for limited use data like profiles. Some have said as low as 10 others have said 64.
Seems like the passwords are stored and that may be the issue.
You can try an experiment and try deleting them all and add new ones one at a time to see if the limit is involved.
If your only are talking about a few then something else must be going on.

How many do you have on the phone?
__________________
If someone helps, tell them by clicking the Thanks button


9810 on BES
Z10 on BIS
Offline   Reply With Quote
The Following User Says Thank You to tsac For This Useful Post:
kannas (06-10-2017)
Old 06-10-2017, 07:28 PM   #11 (permalink)
New Member
 
Join Date: Jun 2017
Model: z30
PIN: N/A
Carrier: Vodafone IN
Posts: 16
Post Thanks: 9
Thanked 0 Times in 0 Posts
Default Re: unable to connect to wifi after update

40 wifi profiles roughly. I tried deleting the wifi profiles I no longer use and restarted my device still facing the same issue.
Posted via BlackBerryForums.com Mobile
Offline   Reply With Quote
Old 06-10-2017, 07:36 PM   #12 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 13,983
Post Thanks: 27
Thanked 531 Times in 515 Posts
Default Re: unable to connect to wifi after update

I missed something, or it isn't stated.

So, you upgraded the OS and can't connect to new networks. But you can connect to old networks.

If you delete an "old" profile and add it again, does the device connect?

I don't know if there is a limit to the number of wifi profiles or not. I add profiles all the time as I travel, and I have never hit a limitation. But is the problem a case of not being able to add another profile and connect, or a case of adding a profile that is brand new and not used before?
Posted via BlackBerryForums.com Mobile
__________________
- Ira
Offline   Reply With Quote
The Following User Says Thank You to aiharkness For This Useful Post:
kannas (06-10-2017)
Old 06-10-2017, 07:52 PM   #13 (permalink)
New Member
 
Join Date: Jun 2017
Model: z30
PIN: N/A
Carrier: Vodafone IN
Posts: 16
Post Thanks: 9
Thanked 0 Times in 0 Posts
Default Re: unable to connect to wifi after update

After upgrading os accidentally I have deleted the old profile, while trying to add it back I got to know there was an issue, so I tried to add new wifi profiles with password (I was able to add wifi profiles without password)
Posted via BlackBerryForums.com Mobile
Offline   Reply With Quote
Old 06-10-2017, 08:00 PM   #14 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 13,983
Post Thanks: 27
Thanked 531 Times in 515 Posts
Default Re: unable to connect to wifi after update

OK. So, any profile you try to add that requires a password is a problem. Doesn't matter if it is a new to the device network, or a network you have used before. The consistent factor is whether there is a password. That sum it up?

I'm going on the belief that if you connected to a network with a password before, then you know what to do and this isn't a case of user error. Also, I trust you cycled the power on the router, as suggested and acknowledged earlier. On that basis I'm still thinking clean OS reload is in order.
Posted via BlackBerryForums.com Mobile
__________________
- Ira
Offline   Reply With Quote
The Following User Says Thank You to aiharkness For This Useful Post:
kannas (06-10-2017)
Old 06-10-2017, 08:39 PM   #15 (permalink)
New Member
 
Join Date: Jun 2017
Model: z30
PIN: N/A
Carrier: Vodafone IN
Posts: 16
Post Thanks: 9
Thanked 0 Times in 0 Posts
Default Re: unable to connect to wifi after update

I will it in a week and let you know...
Posted via BlackBerryForums.com Mobile
Offline   Reply With Quote
Old 06-10-2017, 09:14 PM   #16 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,543
Post Thanks: 81
Thanked 810 Times in 779 Posts
Default Re: unable to connect to wifi after update

The profile limits were posts I found indicating various limits depending on OS and model. We have some in this forum and others in crackberry. the only thing I can think of is some type of memory limit. I searched Blackberry.com and found nothing.
__________________
If someone helps, tell them by clicking the Thanks button


9810 on BES
Z10 on BIS
Offline   Reply With Quote
The Following User Says Thank You to tsac For This Useful Post:
kannas (06-10-2017)
Reply


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: unable to connect to wifi after update
Thread Thread Starter Forum Replies Last Post
Wifi unable to connect help!!!!!!!!!!!!! shajithkvmarar WiFi HotZone 1 01-21-2010 05:33 AM
Wifi and other little problems after update. knightmaric General 8900 Series Discussion - Javelin 5 11-29-2009 01:21 PM
Connect BlackBerry Bold to University WiFi treaders WiFi HotZone 16 02-11-2009 04:55 AM
BB 8320 T-mobile not connect wifi tinhcoabc WiFi HotZone 4 06-12-2008 01:32 AM
what's the trick to connect wifi? ecklesweb WiFi HotZone 9 12-26-2007 01:13 PM

OEM LCD MONITOR CONTROLLER BOARD 14R0006--IBM SURE POS 4840-563 TOUCH SCREEN
$4.99
OEM LCD MONITOR CONTROLLER BOARD 14R0006--IBM SURE POS 4840-563 TOUCH SCREEN pictureOEM CPU HEATSINK RETENTION MOUNT KIT 14R0012--IBM SURE POS 4840-563 TOUCH SCREEN
$2.99
OEM CPU HEATSINK RETENTION MOUNT KIT 14R0012--IBM SURE POS 4840-563 TOUCH SCREEN pictureOEM VIDEO GRAPHICS CARD 14R0019 TSCC0036901 --IBM SURE POS 4840-563 TOUCH SCREEN
$6.99
OEM VIDEO GRAPHICS CARD 14R0019 TSCC0036901 --IBM SURE POS 4840-563 TOUCH SCREEN pictureOEM CARDBUS SLOT PCMCIA CARD ASSEMBLY--IBM SURE POS 4840-563 TOUCH SCREEN
$2.99
OEM CARDBUS SLOT PCMCIA CARD ASSEMBLY--IBM SURE POS 4840-563 TOUCH SCREEN pictureOEM LED CARD BOARD CABLE 14R0009 TSCC0035401--IBM SURE POS 4840-563 TOUCH SCREEN
$3.99
OEM LED CARD BOARD CABLE 14R0009 TSCC0035401--IBM SURE POS 4840-563 TOUCH SCREEN picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.