Originally Posted by hdcd
In December I downloaded Telenav for my Sprint 8703e. I sign up using their website and do the 30 day free trail.
Since I couldn't find any to cancel on their website, I give them a call and the customer service rep wants my complete credit card number, expiration date and security code on the back of the card. I tell him I don't feel comfortable giving out that information over the phone to cancel something I'm not supposed to be charged for (free trail). He agrees and says that is what the cust service bosses are requiring. He doesn't know if they will need more info to cancel but call back in a few days to verify.
Has anyone had similar experiences with cancelling Telenav? I'm I getting scammed by a rogue cust service rep or is that really their policy for cancellations?
Good news is I discovered the Mapquest GPS product for Blackberry I think it is much better. FREE, voice prompts, re-routing is MUCH faster than Telenav and did I say that it was FREE..
So a few days go bye bye and I call back again.. Same old song and dance, they won't do anything without full credit card and stuff. No confirmation number .. The lady takes all my info one more time and says it is done..
More days pass.. I'm checking my Mastercard online statement and no credit. I call back yesterday and they tell me my request for a credit of the $9.99 charge has been denied. Their reasoning.. My 30 day trial was up and they have a *window* of time to cancel. Basically if you cancel on days 27-30 of your free trail you are screwed. They automatically start charging your card. So the "supervisor" puts a request in for a credit from the "other" company that is taking care of the books. He gives me two confirmation numbers and basically says enjoy the service for the month that I've paid and hope I get cancelled. No cancellation email is sent to me or anything and I'm sure I won't get a call saying I've been denied...
So what in the hell do I do to ensure I am indeed cancelled and how do I get my $9.99 back? I DID cancel on the 30th day BEFORE my card was charged. What recourse do I have in this situation? Would calling the credit card company accomplish anything? Any *helpful* ideas are appreciated as I have never had this bad of service ever.