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No longer Registered.
Posts: 697
Join Date: Jul 2007
Model: 8830
PIN: N/A
Carrier: *
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07-12-2007, 08:55 PM
Quote:
Originally Posted by dux007
For the maps program i got the gps to work by going to blackberry's site and rolling back the maps program to an older version then i could use the internal gps. But some of the function with the ball instead of the wheel cause script errors.
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Yeah, not! I rolled back the version as well and while the rolled back version allows you to choose the internal GPS and you can go to the menu and pick to "Start GPS" it just sits there looking for satallites and never finds any.
Nice try though...  |
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New Member
Posts: 4
Join Date: Jul 2007
Model: 8830
PIN: N/A
Carrier: Verizon
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07-13-2007, 09:35 PM
I am considering changing providers within the next few weeks (before my 30 day ends) I have been a loyal VZW customer for 4.5 years and it seems like any phone I buy I get screwed by verizon. I spend on average $180+ a month for my service and also have 3 other phones for my business. I have also switched several of my friends to VZW. If move providers I will be taking my business accounts, and entire family with me. Please end this BS with disabling phone features. You get my money from minuites and service, why do you feel you need to rape me whenever you(VZW) can? There are far too many other venders out there for you to assume that I will just stick with you(VZW.) Every phone I have owned seems to have been part of a class action lawsuit. My V710 (motorola), My Samsung I730, and now upcoming lawsuit with my Blackberry. You would think you guys would just go out of your way to provide fully functional phones to keep us happy! You lose customers every day, why not try to keep one for once?? I hope VZW is watching this! I will be happy to share my account details if you think I am bluffing. 3 accounts plus this, two of which are fully loaded and average $180 a month, and I spend upwards of $800 a month in cell phone usage... Give me my GPS back that RIM intentionally placed in my phoen to use with their programs!!
Thanks
Brandon Wolf
Lexington, Ky
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Thumbs Must Hurt
Posts: 107
Join Date: Jun 2007
Location: Niskayuna NY
Model: 0000
PIN: Ask
Carrier: AT&T
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07-14-2007, 07:05 PM
Quote:
Originally Posted by Crazyone
I am considering changing providers within the next few weeks (before my 30 day ends) I have been a loyal VZW customer for 4.5 years and it seems like any phone I buy I get screwed by verizon. I spend on average $180+ a month for my service and also have 3 other phones for my business. I have also switched several of my friends to VZW. If move providers I will be taking my business accounts, and entire family with me. Please end this BS with disabling phone features. You get my money from minuites and service, why do you feel you need to rape me whenever you(VZW) can? There are far too many other venders out there for you to assume that I will just stick with you(VZW.) Every phone I have owned seems to have been part of a class action lawsuit. My V710 (motorola), My Samsung I730, and now upcoming lawsuit with my Blackberry. You would think you guys would just go out of your way to provide fully functional phones to keep us happy! You lose customers every day, why not try to keep one for once?? I hope VZW is watching this! I will be happy to share my account details if you think I am bluffing. 3 accounts plus this, two of which are fully loaded and average $180 a month, and I spend upwards of $800 a month in cell phone usage... Give me my GPS back that RIM intentionally placed in my phoen to use with their programs!!
Thanks
Brandon Wolf
Lexington, Ky
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I have been with VZW for over a year and have the 8830 with NO GPS, but have this feeling that I am getting F___D in cost and service. |
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No longer Registered.
Posts: 697
Join Date: Jul 2007
Model: 8830
PIN: N/A
Carrier: *
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07-14-2007, 08:50 PM
You could go to Sprint and get F__D in customer service. Seriously, I just spoke with someone the other day and was complaining about my GPS not working. They laughed and said they'd gladly swap phones with me if I could get their billing/customer service problems solved. I guess the grass isn't always greener on the other side.
Honestly, first hand experience I'd say T-Mobile is the best when it comes to customer service because every time I call them they are on the ball. Only sucky part... yep, their network coverage sucks. Bummo.
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New Member
Posts: 1
Join Date: Jul 2007
Location: Michigan
Model: 8800
PIN: N/A
Carrier: AT&T
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07-15-2007, 08:41 PM
Quote:
Originally Posted by HeloCaptain
I have the AT&T 8800. AT&T doesn't allow the Blackberry maps to be installed on the 8800 (their effort to increa$e profit) as they want users to subscribe to telenav (sic). [Their is a way to get them in spite of AT&T's efforts!]
The GPS works fine on the 8800
Google and Yahoo both offer mobile mapping software for the 8800. The mapping software from both offer traffic conditions (in major urban areas) and the navigation interface of both are worth what you pay for them (nothing).
I have a Garmin Nuvi 660 GPS, and the traffic data doesn't offer very good coverage (poor signal strength of the traffic receiver). The traffic subscription from Garmin is $60. per year.
I use the Yahoo and Google traffic (Google has more geographic traffic coverage in my area than Yahoo) and they both work great.
VZW appears to have forced RIM to disable the GPS. Reviewing this forum, it does appear that they are paying for this decision (returned 8830s) and that is as it should be.
People (and corporations) make choices. Choices have consequences.
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This is not true... AT&T does not block the install of BBMaps. It's not pre-loaded in the OS. I have BBMaps and Google Maps installed and the GPS works perfectly with both. Verizon is forcing their customers to use their proprietry VZNavigator which is why they have blocked 3rd party apps from accessing the GPS receiver.
Google Maps - Google Maps
BlackBerry Maps - BlackBerry - |
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Thumbs Must Hurt
Posts: 52
Join Date: Jun 2007
Model: 8830
PIN: N/A
Carrier: Verizon
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07-15-2007, 09:14 PM
Quote:
Originally Posted by Crazyone
I am considering changing providers within the next few weeks (before my 30 day ends) I have been a loyal VZW customer for 4.5 years and it seems like any phone I buy I get screwed by verizon. I spend on average $180+ a month for my service and also have 3 other phones for my business. I have also switched several of my friends to VZW. If move providers I will be taking my business accounts, and entire family with me. Please end this BS with disabling phone features. You get my money from minuites and service, why do you feel you need to rape me whenever you(VZW) can? There are far too many other venders out there for you to assume that I will just stick with you(VZW.) Every phone I have owned seems to have been part of a class action lawsuit. My V710 (motorola), My Samsung I730, and now upcoming lawsuit with my Blackberry. You would think you guys would just go out of your way to provide fully functional phones to keep us happy! You lose customers every day, why not try to keep one for once?? I hope VZW is watching this! I will be happy to share my account details if you think I am bluffing. 3 accounts plus this, two of which are fully loaded and average $180 a month, and I spend upwards of $800 a month in cell phone usage... Give me my GPS back that RIM intentionally placed in my phoen to use with their programs!!
Thanks
Brandon Wolf
Lexington, Ky
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I have left VZW several times and always come back. Yes, they charge more and have fewer features at times. But they have the best network and good customer service. And they charge for it. They will probably charge for VZ navigator down the road. If you want call quality stick with VZW in my opinion. |
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New Member
Posts: 2
Join Date: Jul 2007
Model: 8830
PIN: N/A
Carrier: Verizon
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Try the Corporate Angle? -
07-17-2007, 02:52 PM
 Just curious: are there any IT / Chief Tech officers for major companies that read these posts? I work for a major insurer with thousands of VZN phones on a corporate plan, and I'm going to appeal to our corporate CTO to contact VZN and complain about the crippled BB8830 GPS. It IS a function that was advertised, it exists, and it uses a taxpayer-funded public-domain satellite platform, not the cell towers. It's just plain highway robbery for VZN to charge extra per month for something to which VZN adds no value.
I think Microsoft has a corporate VZN account (Bill Gates' picture is on one of VZN's marketing brochures). I'm sure there are other major corporate accounts. Maybe if enough corporate contacts start to complain to VZN, they will respond. Surely the individual complainers don't outnumber the ignorant masses who gladly pony up the $10/mo for VZNavigator. Maybe, at a minimum, more corporate accounts can negotiate inclusion of VZNavigator in their corporate plan at reduced cost.
Any takers? |
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BlackBerry Genius
Posts: 6,312
Join Date: Jan 2005
Model: 8310
Carrier: AT&T
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07-17-2007, 03:02 PM
Quote:
Originally Posted by dabon8r
are there any IT / Chief Tech officers for major companies that read these posts?
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I know of at least one.
Quote:
Originally Posted by dabon8r
It IS a function that was advertised
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No, it's not. The 8830 was not advertised as having GPS navigation capabilities.
Quote:
Originally Posted by dabon8r
It's just plain highway robbery for VZN to charge extra per month for something to which VZN adds no value.
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They don't charge anything for GPS, since it's not available on the 8830 yet.
Quote:
Originally Posted by dabon8r
Maybe if enough corporate contacts start to complain to VZN, they will respond.
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Complain about what? You're not being denied anything that you've paid for. You're not being misled. You're not being scammed. You're not being "baited and switched". You have no basis for your complaint.
Overall, I think you're misunderstanding the issue here.
People are unhappy that they have a device with a GPS receiver in it that is disabled. Those that bought the device with the impression that it was active simply didn't do their homework.
If you disagree with VZW's decision to cripple the GPS... then voice your displeasure by switching to another carrier.
BCSA
BES 4.1.6 :-: Exchange 2007 SP1
Last edited by penguin3107 : 07-17-2007 at 03:03 PM.
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BlackBerry God
Posts: 12,752
Join Date: Mar 2005
Location: Atlanta
Model: 8330
OS: 4.5.0.77
PIN: 31a6c9c9
Carrier: Verizon Can you hear me now?
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07-17-2007, 03:03 PM
Quote:
Originally Posted by dabon8r
Just curious: are there any IT / Chief Tech officers for major companies that read these posts? I work for a major insurer with thousands of VZN phones on a corporate plan, and I'm going to appeal to our corporate CTO to contact VZN and complain about the crippled BB8830 GPS. It IS a function that was advertised, it exists, and it uses a taxpayer-funded public-domain satellite platform, not the cell towers. It's just plain highway robbery for VZN to charge extra per month for something to which VZN adds no value.
I think Microsoft has a corporate VZN account (Bill Gates' picture is on one of VZN's marketing brochures). I'm sure there are other major corporate accounts. Maybe if enough corporate contacts start to complain to VZN, they will respond. Surely the individual complainers don't outnumber the ignorant masses who gladly pony up the $10/mo for VZNavigator. Maybe, at a minimum, more corporate accounts can negotiate inclusion of VZNavigator in their corporate plan at reduced cost.
Any takers? |
here we go again with the email campaign. |
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No longer Registered.
Posts: 697
Join Date: Jul 2007
Model: 8830
PIN: N/A
Carrier: *
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07-17-2007, 03:05 PM
No one should "negotiate" for anything at a lower cost. I want my GPS to work the way RIM designed it. Stop stripping the phones and there won't be any issues. BTW, Verizon also disables MMS capabilities on this phone as well.
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No longer Registered.
Posts: 697
Join Date: Jul 2007
Model: 8830
PIN: N/A
Carrier: *
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07-17-2007, 03:08 PM
Quote:
Originally Posted by penguin3107
Overall, I think you're misunderstanding the issue here.
People are unhappy that they have a device with a GPS receiver in it that is disabled. Those that bought the device with the impression that it was active simply didn't do their homework.
If you disagree with VZW's decision to cripple the GPS... then voice your displeasure by switching to another carrier.
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If you do a #HELP* on the phone and hit SEND you will see a screen with a lot of info on it. GPS blatently states it's enabled. It appears that Verizon went in and rather then disabled it may have changed the APIs so that 3rd party apps (even RIM's BBMaps) won't interface with it. That is BLATANT crippling of the device. Same goes for MMS and I'm sure the list will get longer and longer. |
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Thumbs Must Hurt
Posts: 52
Join Date: Jun 2007
Model: 8830
PIN: N/A
Carrier: Verizon
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07-17-2007, 03:20 PM
Wirelessly posted (BlackBerry8830/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/105)
Verizon is very open about the fact that the device doesn't have gps. If a customer doesn't like that then the customer shouldn't buy it.
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Thumbs Must Hurt
Posts: 122
Join Date: Apr 2007
Model: 8800
PIN: Doesn’t matter
Carrier: Centennial
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07-17-2007, 03:26 PM
Quote:
Originally Posted by dclawyer
Wirelessly posted (BlackBerry8830/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/105)
Verizon is very open about the fact that the device doesn't have gps. If a customer doesn't like that then the customer shouldn't buy it.
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Doesn't look like they are very clear to me, check out this post
link |
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New Member
Posts: 2
Join Date: Jul 2007
Model: 8830
PIN: N/A
Carrier: Verizon
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07-17-2007, 03:34 PM
Quote:
Originally Posted by penguin3107
I know of at least one.
No, it's not. The 8830 was not advertised as having GPS navigation capabilities.
Yes, in fact they discuss the GPS feature in their user's guide. I got a copy of one from their website prior to receiving the 8830 from our corporate IT department. It clearly discusses the GPS functionality. As does the RIM website. RIM and VZN have a contractual arrangement whereby all RIM's sold for VZN have the GPS feature disabled / crippled / call-it-what-you-will.
They don't charge anything for GPS, since it's not available on the 8830 yet.
Here's the advertisement I reference - BlackBerry® 8800 Series Smartphone | GPS & BlackBerry Maps | Multi-Media & Expandable Memory | Voice Dialing & TrackBall.
BTW, the 8800 series includes the 8830. Yes, they do disclaimer at the bottom to "check with your provider for supported services..." but that doesn't change the fact that the 8830 has GPS receiver hardware built into the phone. Period. It's the RIM / VZN agreement that results in the phones going to VZN customers, including corporate customers, with the GPS hardware disabled by means of firmware or software.
Complain about what? You're not being denied anything that you've paid for. You're not being misled. You're not being scammed. You're not being "baited and switched". You have no basis for your complaint.
I disagree based on the above.
Overall, I think you're misunderstanding the issue here.
People are unhappy that they have a device with a GPS receiver in it that is disabled. Those that bought the device with the impression that it was active simply didn't do their homework.
If you disagree with VZW's decision to cripple the GPS... then voice your displeasure by switching to another carrier. |
THAT is exactly what I'm suggesting - that the various corporate accounts voice their displeasure. Not by email (as another responder suggested) but by having the purchase manager responsible for a corporate account (like Microsoft) pick up the phone and talk directly to their vendor (VZN) and find out why they are selling crippled phones.
Basically, if VZN can leverage RIM to disable the GPS receivers in the phones, then what's stopping them from disabling the MP3 / video players next? Maybe they'll "let" you have them back for a modest $10/month subscription fee, which includes some VZN priorietary software and an iTunes-esq download service. |
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No longer Registered.
Posts: 697
Join Date: Jul 2007
Model: 8830
PIN: N/A
Carrier: *
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07-17-2007, 03:39 PM
Quote:
Originally Posted by dclawyer
Wirelessly posted (BlackBerry8830/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/105)
Verizon is very open about the fact that the device doesn't have gps. If a customer doesn't like that then the customer shouldn't buy it.
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The device HAS GPS, Verizon disabled it as a "native" capability. Device crippling should be against the law. The argument here is not that the phone does or does not have GPS. The argument here is that VZW is crippling a device that we bought. That device was not "made" by VZW, but by RIM which included all these capabilities in it. By crippling these features (for the monetery gain only) VZW is selling a device under "false pretences" and a device which they have manipulated to fit their needs. GPS in the phone (since it's autonomous) does not fall under the same coverage as "service" or "service dependant features", so they have no argument as they would with something like MMS or SMS or anything else that depends 100% upon VZW's cellular network to work. You get it now Mr. Lawyer? |
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BlackBerry God
Posts: 12,752
Join Date: Mar 2005
Location: Atlanta
Model: 8330
OS: 4.5.0.77
PIN: 31a6c9c9
Carrier: Verizon Can you hear me now?
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07-17-2007, 03:45 PM
Quote:
Originally Posted by JRSCCivic98
The device HAS GPS, Verizon disabled it as a "native" capability. Device crippling should be against the law. The argument here is not that the phone does or does not have GPS. The argument here is that VZW is crippling a device that we bought. That device was not "made" by VZW, but by RIM which included all these capabilities in it. By crippling these features (for the monetery gain only) VZW is selling a device under "false pretences" and a device which they have manipulated to fit their needs. GPS in the phone (since it's autonomous) does not fall under the same coverage as "service" or "service dependant features", so they have no argument as they would with something like MMS or SMS or anything else that depends 100% upon VZW's cellular network to work. You get it now Mr. Lawyer?
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Blah blah blah same story different poster! Its not going to make a hill of beans if you bought it thinking the device had GPS on it thats your stupidity no one elses.
Show me one advertisement that states internal GPS is active and you dont have to use an add on GPS device. |
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No longer Registered.
Posts: 697
Join Date: Jul 2007
Model: 8830
PIN: N/A
Carrier: *
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07-17-2007, 04:04 PM
Quote:
Originally Posted by Dawg
Show me one advertisement that states internal GPS is active and you dont have to use an add on GPS device.
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Hey, wow, look at that. How about this one? RIM BlackBerry 8830 Phone (Sprint / Verizon Wireless) - Mobiledia
Not only GPS, but also states it has MMS as well. Imagine that, a company selling the device (Verizon/Sprint) models indicating ALL the native capabilities these phones have. Who's lying to whom now? Stop being a Verizon whore and admit it. They are cornholing us all. It's time to stop them!!! |
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BlackBerry God
Posts: 12,752
Join Date: Mar 2005
Location: Atlanta
Model: 8330
OS: 4.5.0.77
PIN: 31a6c9c9
Carrier: Verizon Can you hear me now?
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07-17-2007, 04:19 PM
thats not a verizon page! nice try I am saying show me official verizon advertisement..
If you dont like it #$^&*( leave and go to another carrier no one is holding a gun to your head.
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No longer Registered.
Posts: 697
Join Date: Jul 2007
Model: 8830
PIN: N/A
Carrier: *
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07-17-2007, 04:28 PM
Quote:
Originally Posted by Dawg
thats not a verizon page! nice try I am saying show me official verizon advertisement..
If you dont like it #$^&*( leave and go to another carrier no one is holding a gun to your head.
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What is wrong with all you Atlanta people? Are you all a-holes? Curb your BS attitude towards this problem!
Yes, as a matter of fact, VZW is holding a monetery gun to our heads. We can't exit the wireless contract without paying a penalty. I will not pay a penalty because of extortion tactics that VZW pulls by disabling device capabilities. Also, the "If enough people leave, VZW will change" is a BS argument and you know it. WTF is wrong with you? |
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