06-20-2005, 11:18 AM
Join Date: Jun 2005
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| | Problems w/7250 attachments
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I just rolled out a new BB service to the exec's in my company with 20 7250's on Verizon. I installed a new BB server running BES 4.0 looking at my Exchange server.
The problem I am having is that attachments are not consistantly sucessful - in fact they are much more likely to fail than to succeed. The users keep getting the dreaded red X a few seconds (30-60) after requesting the attachment. We use PDF and .XLS files quite a bit.
We have checked with RIM, Verizon, and experimented by trying to see if there is a pattern to the failures/successes to no avail. I have the following questions:
Could this be a problem with the 7250?
Is there a great unspoken secret that attachments really don't work?
Do I need to get a third party viewer? That would sure be a disappointment!
Are there any settings I need to tweak? Experiments to try?
Any/all help appreciated.