11-21-2007, 04:17 PM
Join Date: Nov 2007
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| | InvisibleSHIELD Order Issue
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I ordered my InvisibleSHIELD 5 weeks ago and they still have no idea if it has even been shipped out! I talked to them today (keeping a neutral attitude and just asking questions) and the following is the details of the conversation that I had with them, keeping a neutral manner and just asking questions:
To confirm, I asked, "So basically, when you send an order USPS they don't log the order number, date shipped or log the event anywhere?" She said, "No, they don't."
I then asked, "Is there anyway that I can get a refund?" She replied, "Well, we need the shield back first." I then said, "Well, how do we do that? We can't determine if they ever shipped it out or not?" She then said, "We can't give a refund until we determine if it was shipped out and got lost or they are getting ready to ship it out."
I then asked, "Can you find out if it has even been shipped out?" She replied, "Our shipping department is very busy and I don't want to bother them right now. I might stop by there on my way when I take my break to see if they have sent it out. If they haven't, I might give you a refund, otherwise I will email you and let you know when they shipped it out."
I was totally blown away by the conversation. I told her that I have many people who own cells and iPods who are waiting for my review of the product before they go and order theirs. They keep asking me how my invisibleSHIELD is and I've been telling them that they haven't sent it to me yet. Hence, Zagg is beginnng to lose credability as I share this experience with more and more people.
This type of experience makes it very hard to trust doing business over the net. I usually prefer to go to a retail outlet and make my purchases but there was no retail outlet locally that carried the shield for my model.
Then IF I FINALLY get the order I then have to contend with the possibility that it is the wrong fit, send the product back and go through the whole process of them sending me the correct one!
Has anyone ordered their InvisibleSHIELD for the BB and not received it? Or has it been just my isolated situation?