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Old 01-03-2008, 12:35 AM   #1 (permalink)
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Default RIM contact/Warranty information

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Originally posted 12-19-07 I have two broken BB/RIM swivel holsters I bought less than a year ago and still under the manufacture warranty. I have contacted the two companies one is a forum sponsor eAccess and the other is Exchange Cellular. Both companies have not been helped in the replacement of the broken holsters. Both companies informed me that I must contact RIM directly to have them honor the warranty. I have attempted to contact RIM by e-mail three weeks have gone by with no response. Does anyone have a simple way of contacting RIM. I am disappointed with companies that I have purchase RIM products and the level of difficulty to have the holster replaced.
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Old 01-03-2008, 12:42 AM   #2 (permalink)
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1-877-blk-berr

Seriously, most people just buy a new holster.
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Old 01-03-2008, 12:47 AM   #3 (permalink)
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The swivel holsters are not covered by warranty. Only the BlackBerry itself is covered.
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Old 01-08-2008, 02:58 AM   #4 (permalink)
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Default Rim/eAccessory/Exchange Cellular honoring the Warranty

Quote:
Originally Posted by John Clark View Post
1-877-blk-berr

Seriously, most people just buy a new holster.
John,

I have read you post and you are a knowledgeable person. After a few broken holsters the cost of replacement is adding up. I am just trying to have the companies I have bought the holster from honor the 1 year accessory limited warranty offered by the RIM Company. I have read the guidelines listed on the blackberry website. My broken blackberry holster is within the parameters of the limited warranty as it is described in the first few lines. I would appreciate any help with resolving this issue. Thank you

[url="http://www.blackberry.com/legal/pdfs/Accessory_Warranty/Accessory_Limited_Warranty_United_States_English.p df"]
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Old 01-08-2008, 05:54 AM   #5 (permalink)
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No one here can help you...
We are not associated with Research in Motion.

1 877 BLK BERR
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Old 01-08-2008, 06:58 AM   #6 (permalink)
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SMFH wow just wow
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