03-13-2009, 08:22 AM
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| | Cannot load handheld software from BES
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I've not posted in a while and searched for an answer to this query (didn't find it!).
Our support team rebuild handheld devices, before provisioning and re-issuing to users. Typically, each analyst with have the BES Console installed (4.1.6) and the procedure is to connect the device via USB, nuke it, then use 'load handheld', which should load the software installed on our BES server.
This currently works when building the 8300 with 220.127.116.11, but we've not been able to get it working in order to build the new 8310 with 18.104.22.168.
I'd appreciate any advice or clear instructions on what is required to ensure that the OS installed on the BES is available to build devices from the BES console.