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Old 07-13-2009, 12:08 PM   #1 (permalink)
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Default Freedom 2 with BES question

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Did some searching and couldn't hit a good thread with this issue addressed [so apologies if this is answered elsewhere.

This quote was on Blackberry source for the Freedom 2 Wireless keyboard [note emphasis is mine]

**If your BlackBerry is connected to a BlackBerry Enterprise Server you may have to contact your BlackBerry Administrator in order to use this device. [bold]New - OS v4.2 for the Pearl does NOT require BES Admin changes** [/bold]

This leads to a question. Is this for a single model only, or do they finally have, with OS v4.2 and above, the ability to use a keyboard without BES Admin changes
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Old 07-13-2009, 01:41 PM   #2 (permalink)
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2nd this one. I have the Freedom Universal Keyboard2 and haven't had any luck getting my BES to allow it work as advertised, changes or no changes withstanding.
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Old 07-13-2009, 02:12 PM   #3 (permalink)
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Have you talked to the BES Admin? Perhaps it is prevented by an IT Policy?
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Old 07-13-2009, 03:25 PM   #4 (permalink)
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I know for sure it is a violation of IT policy and my admins (large company) will not allow because they don't want to be bothered with BES mods.

The question concerned the implication that a btooth keyboard can be used without poilcy changes with 4.2 and above.

Any info helpful
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Old 07-14-2009, 09:45 AM   #5 (permalink)
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That's interesting. I'm not sure how IT policy could be bypassed on a certain OS on a certain BB model. Have you asked the manufacturer for details?

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Old 08-12-2009, 07:27 AM   #6 (permalink)
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Hi,

I'm the technical manager for Freedom and can clear this up a little. In cases with a BES we normally have two scenarios.

1) The BES is setup but uses a pretty much default setup (no special IT polices which is the most common). Depending on the version of the BES install this may or may not allow the user to change the keystroke injection/input simulation. 99% of the time if the user has a handheld with 4.2 and above on nothing needs to be done on the BES.

2) The BES setup specifically denies Keystroke injection/input simulation (or third party app installs, etc). In this case you have to have an software configuration created on the BES for the driver application. As said above there is no way to work around a BES policy.

In the first situation most BES installs will have event injection/keystroke injection set to deny by default. However it doesn't seem to effect most of the BlackBerry's running 4.2. Don't ask me why because I haven't got a clue.

There are a lot of variables on the BES, most of the time when I come across a BES user nothing has to be done on the BES at al, just install the drivers and keyboard as normal. The only time you have to mess with the BES is when it has been specifically set up to restrict something, in which case you will need to get your BES admin to create the software configuration.
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