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Blackberry8B 12-12-2009 08:34 PM

My Expeirence With Seidio
I recently purchased a screen protector and a battery from Seidio. The screen protector was sent about 5 weeks ago and I never received it. The battery was sent to me and it took 4 weeks to arrive to me. Usually, in my experience of ordering from companies in the U.S, I usually receive them within 2 weeks.

I asked for a replacement to be sent to me for the $12.00(RIP-OFF) screen protectors to be sent to me. They where VERY hesitant to send me new ones even though the tracking information showed it had never arrived. After a couple of phones calls, and online chats and pushing them, they finally sent them out via FedEx Priority (due to inconvenience). A day later I find out they did not send it via Priority and they sent it via Regular which takes up to another week to arrive. Yet another mistake made on there part.

One of there reps told me as an inconvenience they would give me 20% of my next order which I said fine to, but wasn't completely satisfied because I think my inconvenience is worth more then 20% off a next order. At this point, I didn't even want to order another item from them. I asked them if they could maybe send me an item out of my choice as courtesy and they said it couldn't be done.

At this point, I decided, fine, I will just take this down as a note the next time I order from them.

About 2 and a half weeks later I decide I want to make an order for another item and use the 20% coupon they offer. They then began to tell me that they not offered me 20% off my next order (BS) and that there is nothing they can do. On top of this, two of there reps hung up on me on there online chat.

(Few days later)

I have also been a big customer of them, and still am.

I can't believe Seidio doesn't even bother to reply to me here. I finally got them to honor the 20% discount and they admitted they made a mistake .They offered no such compensation besides a measly 20% off which I ended up using and buying more of there products which hopefully turn out good.

All in all, I am still disappointed and expect some sort of compensation and not 20%.

What do you think?

JSanders 12-12-2009 10:53 PM

I think after the third or fourth or fifth problem you should have learned your lesson.

mrgm 12-14-2009 01:09 AM

i have ordered from them. Received Items in about 3 weeks (which is typical for there location). Good stuff and good customer service.

F5fstop 12-14-2009 09:38 PM

Only ordered from them once, but the experience was great. Three or four days for delivery of a battery, charger, and cradle.

ifonline 12-14-2009 11:41 PM

Not sure what to tell you... I have ordered products from them for every phone I have owned in the last several years (and that is a lot). Never had a problem with them other than having to wait for them to release products for new phones.

whenimcool 12-15-2009 12:51 PM

In order to save everyone from having to read a long posting, all I want to say, I don't trust them and I don't like the way they do online business and I'll avoid ordering from them.

ctmed5408 01-08-2010 10:07 AM

I only use their cases and I have always had great luck with them. Items usually arrive a few days after I order them with no other hassles involved.

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