BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 08-16-2010, 01:09 PM   #1 (permalink)
New Member
 
Join Date: May 2010
Location: Waterloo, Ontario
Model: Many
PIN: N/A
Carrier: rogers
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default no outgoing sound

Please Login to Remove!

Hi, we have a user with a 8700. Just recently, no-one can hear her talk on the phone. She can hear them, they just can't hear her. She says the phone is not on mute. Can you point me to config settings that could impact this? or indicate what the problem could be.

Thank you very much for your assistance.

Deb
Offline  
Old 08-16-2010, 04:01 PM   #2 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 13,979
Post Thanks: 24
Thanked 529 Times in 514 Posts
Default

There's no setting. Perhaps the microphone has failed. Have you had the user try and hard reset (battery pull with power on, for at least 30 seconds)?

... unless user is on speaker phone and has muted the microphone. But your user says that is not the case.
__________________
- Ira

Last edited by aiharkness : 08-16-2010 at 04:03 PM.
Offline  
Old 08-16-2010, 04:04 PM   #3 (permalink)
New Member
 
Join Date: May 2010
Location: Waterloo, Ontario
Model: Many
PIN: N/A
Carrier: rogers
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yes, she said she tried that but no luck. She will bring in the BB tomorrow am. I'll likely call Rogers tech support about it. Any further ideas appreciated. thanks, Deb
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

12V On-Board Battery Under Voltage Alarm Buzzer Low Voltage Protection Module
$0.99
12V On-Board Battery Under Voltage Alarm Buzzer Low Voltage Protection Module pictureKEITHLEY 228 VOLTAGE / CURRENT SOURCE (Q1)
$750.0
KEITHLEY 228 VOLTAGE / CURRENT SOURCE (Q1) pictureAC 12-1000V Non-Contact Power Detector Pen Voltage Tester LED Indicator Flash US
$0.01
AC 12-1000V Non-Contact Power Detector Pen Voltage Tester LED Indicator Flash US pictureAMS1117-1.2V/1.5V/1.8V/2.5V/3.3V/5.0V/ADJ Voltage 7Kinds Each 5pcs Stabilizatio
$1.59
AMS1117-1.2V/1.5V/1.8V/2.5V/3.3V/5.0V/ADJ  Voltage 7Kinds Each 5pcs Stabilizatio pictureTektronix P6015 High Voltage Probe 1000x
$399.99
Tektronix P6015 High Voltage Probe 1000x picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.