Agree with BlackBeauty -- I tried pretty much everything else on my 8700. The problem was with password protection AND content protection enabled.
Regardless of content protection setting, if your
is unlocked when it rings, you do get the name from the address book.
is locked, if content protection is enabled (i.e., address book is encrypted), there is really no way for
to locate the name from the address book.
To disable content protection: Options | Security Settings | General Settings | Content Protection -> Disabled.
Your choice: your privacy or your convenience -- isn't it always this way??