BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 10-12-2007, 03:31 AM   #1 (permalink)
Knows Where the Search Button Is
 
gecko215's Avatar
 
Join Date: Apr 2006
Location: So. California
Model: 9530
OS: .99/.106
Carrier: Vzw and ATT-Bis
Posts: 38
Post Thanks: 0
Thanked 0 Times in 0 Posts
Thumbs up Seidio; Good customer service

Please Login to Remove!

First of all I apologize for placing this complaint on the forum but it seems that this is the only way that SIEDIO would help.

Just another sad story for SEIDIO;
Great product, BAD CUSTOMER SERVICE
Place an order and received with-in 4 days and unfortunately one of the item was defective. Submitted an on line form for customer service on saturday Sept 29 and received a response from Margaret on Oct 2nd (very fast) and reply the same and have not heard a thing from them after one week.
Ordered P/N:CSR2YBB8300-BK and the latch on the top left corner will not close and I am asking for repair or replacement.
Order number 116293.
Thank you
Offline  
Old 10-12-2007, 04:01 AM   #2 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,686
Post Thanks: 4
Thanked 100 Times in 72 Posts
Default

Is that a hard case for the 8300? FWIW, mine doesn't latch on the top left corner either. It doesn't look like it has any snap/latching tabs on that corner.
Offline  
Old 10-12-2007, 08:09 AM   #3 (permalink)
BlackBerry Extraordinaire
 
BryanHarig's Avatar
 
Join Date: Feb 2005
Location: NYC
Model: 8900
OS: 4.6.1.94
Carrier: T-Mobile USA
Posts: 1,112
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

You could try PM'ing this guy: BlackBerryForums.com : Your Number One BlackBerry Community
Offline  
Old 10-12-2007, 10:18 AM   #4 (permalink)
Knows Where the Search Button Is
 
gecko215's Avatar
 
Join Date: Apr 2006
Location: So. California
Model: 9530
OS: .99/.106
Carrier: Vzw and ATT-Bis
Posts: 38
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks John,
I bought two pcs, one Hybrid and one Jet Black the Hybrid will close good but not the Jet black and neeither one of them had a latch.
Offline  
Old 10-12-2007, 10:20 AM   #5 (permalink)
BlackBerry Extraordinaire
 
seidioseidio's Avatar
 
Join Date: Jan 2006
Location: Houston
Model: 9630
Carrier: AT&T | Verizon | T-Mobile | Sprint
Posts: 1,258
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by gecko215 View Post
First of all I apologize for placing this complaint on the forum but it seems that this is the only way that SIEDIO would help.

Just another sad story for SEIDIO;
Great product, BAD CUSTOMER SERVICE
Place an order and received with-in 4 days and unfortunately one of the item was defective. Submitted an on line form for customer service on saturday Sept 29 and received a response from Margaret on Oct 2nd (very fast) and reply the same and have not heard a thing from them after one week.
Ordered P/N:CSR2YBB8300-BK and the latch on the top left corner will not close and I am asking for repair or replacement.
Order number 116293.
Thank you
I have forwarded this to Margaret. She will contact you today
__________________
Seidio
[email address]
Offline  
Old 10-12-2007, 09:26 AM   #6 (permalink)
Knows Where the Search Button Is
 
gecko215's Avatar
 
Join Date: Apr 2006
Location: So. California
Model: 9530
OS: .99/.106
Carrier: Vzw and ATT-Bis
Posts: 38
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks Seidio,
Margaret asked me if I want a refund or replament on her original reply and I replied that I wanted a replacement and instruction to mail the old one back and still waiting for her answer.
Offline  
Old 10-12-2007, 09:52 AM   #7 (permalink)
BlackBerry Extraordinaire
 
seidioseidio's Avatar
 
Join Date: Jan 2006
Location: Houston
Model: 9630
Carrier: AT&T | Verizon | T-Mobile | Sprint
Posts: 1,258
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by gecko215 View Post
Thanks Seidio,
Margaret asked me if I want a refund or replament on her original reply and I replied that I wanted a replacement and instruction to mail the old one back and still waiting for her answer.
For some reason, Maragret did not receive your reply, she will process the replacemnt today. Sorry for the confusion.

Seidio
__________________
Seidio
[email address]
Offline  
Old 10-12-2007, 02:24 PM   #8 (permalink)
Knows Where the Search Button Is
 
gecko215's Avatar
 
Join Date: Apr 2006
Location: So. California
Model: 9530
OS: .99/.106
Carrier: Vzw and ATT-Bis
Posts: 38
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thank you SEIDIO and looking forward for the replacement.
Offline  
Old 10-12-2007, 02:33 PM   #9 (permalink)
Retired BBF Moderator
 
Thatzmister2u's Avatar
 
Join Date: Feb 2007
Location: Nor Cal
Model: 9000
PIN: ups! ;)
Carrier: AT&T
Posts: 5,890
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

This looks like good customer service to me!!! Way to step it up Seido!!
__________________
Unlocked | AT&T BES
*gasp* Un-protected...


www.horizonwirelessonline.com - Unlocks and Repairs
Offline  
Old 10-12-2007, 02:36 PM   #10 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,686
Post Thanks: 4
Thanked 100 Times in 72 Posts
Default

Since this was resloved quickly and easily, it sure seems like good customer service to me. Changed Thread title accordingly.
Offline  
Old 10-12-2007, 03:31 PM   #11 (permalink)
BlackBerry Master
 
test54's Avatar
 
Join Date: Mar 2005
Location: Austin, TX
Model: AAPL
OS: iPhone
Carrier: is Better than BB :)
Posts: 3,633
Post Thanks: 4
Thanked 0 Times in 0 Posts
Default

good ending to the problem. Im going to be buying from them soon, on an non-BB case.
__________________
"A computer lets you make more mistakes faster than any invention in human history - with the possible exceptions of handguns and tequila." - unknown
Offline  
Old 10-13-2007, 11:44 AM   #12 (permalink)
Talking BlackBerry Encyclopedia
 
dooks88's Avatar
 
Join Date: Jan 2006
Location: Sarasota, FL
Model: 8900
Carrier: at&t
Posts: 259
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

i can attest for their great customer service.
Offline  
Old 10-14-2007, 01:37 PM   #13 (permalink)
BlackBerry Extraordinaire
 
archer6's Avatar
 
Join Date: Oct 2006
Location: California, USA
Model: 8310
Carrier: at&t
Posts: 1,105
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks To The Following People:

Gecko215, for reporting the issue.

John Clark, for his personal involvement, the voice of experience, expertise and fairness.

Seidio & Margaret, for responding on the forum, and doing the right thing.

John Clark, for rewarding Seidio & Company by Changing the Thread Title, thereby acknowledging the exemplary way this was handled. Once again proving what a valuable resource BB Forums is, and the world class attention they give the members.

As an aside, I would like to add that I too have been very happy with the service and products I have purchased over the last few years from Seidio. Never a problem, and always a great product. Thanks Seidio !
__________________
My All Time Favorite: _RED-8310_ Backups: 7130c, 8100, O2 8300, at&t 8300, 8700c, 8800, 8820
Offline  
Old 10-15-2007, 11:04 PM   #14 (permalink)
Knows Where the Search Button Is
 
gecko215's Avatar
 
Join Date: Apr 2006
Location: So. California
Model: 9530
OS: .99/.106
Carrier: Vzw and ATT-Bis
Posts: 38
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Just received the replacement product today and it is far better than the old one.
Thank you all.
Offline  
Old 10-16-2007, 12:51 AM   #15 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,686
Post Thanks: 4
Thanked 100 Times in 72 Posts
Default

gecko, does your new case actually latch on the top left corner? Mine has a gap and doesn't latch there. It's my only complaint about the case.
Offline  
Old 10-16-2007, 10:28 AM   #16 (permalink)
Knows Where the Search Button Is
 
Join Date: Feb 2006
Location: San Diego
Model: 9700
Carrier: AT&T
Posts: 34
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by John Clark View Post
gecko, does your new case actually latch on the top left corner? Mine has a gap and doesn't latch there. It's my only complaint about the case.
I would like to know this as well. I just received my case last night and I’m having the exact same issue. The top left portion of the case dose not close securely, and there is no latch that exists to allow it to do so. I sent an email to Seidio’s customer service last night with pictures of the issue. We’ll see.
Offline  
Old 10-16-2007, 11:52 AM   #17 (permalink)
Knows Where the Search Button Is
 
gecko215's Avatar
 
Join Date: Apr 2006
Location: So. California
Model: 9530
OS: .99/.106
Carrier: Vzw and ATT-Bis
Posts: 38
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

John and Strngdze,

No, the new case does not hava a latch either and neither the Hybrid. For whatever reason the old one had a big gap and when I put a finger on the top left, the entire case will open easily.
I am hoping that SEIDIO will look in to this design; still the best case out there IMHO.
Offline  
Old 10-22-2007, 05:20 AM   #18 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2007
Location: Indiana
Model: 9000
Carrier: AT&T
Posts: 134
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I had ordered the combo for my Pearl with the new back cover with speaker cut-out and the rubberized case. I got the wrong cover which was for the extended battery which if course would not even fit with the rubberized case I just bought lol. I called them, gave them the info they needed, and they shipped out the correct case immediately and I got it very fast. They didn't even want the wrong cover back. So definitely excellent customer service. Also I get a lot of compliments on my case and I send everyone your way.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright © 2004-2014 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.