The past two days i've called about 4 times to the tech support and sat waiting for about 10-12 minutes each time and no one ever answered. I do the online support and no one is ever there to answer my question. I just want to simply end my link2exchange account and get the 30 day money back guarantee.

nothing against the service-- the service is great but i have no need for a BES account anymore.

any help?

I am a L2E customer; no financial interest in L2E.

Yes, depending on the time of day, you have to wait around 10 minutes on hold to speak to a tech. This has been a persistent problem. L2E really should do something about that.

But, once you speak to a tech, that tech, or a manager the tech can speak to, can help you. This is not speaking to a script reader in India. The techs are knowledgable and always have solved my problems efficiently.

Also, depending on the problem, you can email support, and depending on the time of day, often I have received a response in a few hours, sometimes a few minutes.

So, while I am still irritated with the hold time, after dealing with script readers from the Dell and Linksys customer support of the world, I am reasonably content with L2E (though I would be more content if they could eliminate the hold time).