06-17-2008, 08:52 PM
Join Date: Jun 2008
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| | pin's disappearing when i sync
I had this happening also, Entourage didn't want to deal with the PIN field that was being created in Address Book when my 8330 synced it's info so it just deleted the PIN field when Entourage and Address Book synced up. Then, in turn, Address Book takes it back off the BlackBerry.
If you go into your contact in Entourage, click ADD like you would add a new phone number. The field by default comes up as Pager. Click on that and go to edit custom fields. Add PIN as a field and select it. Put the PIN info in and Entourage should add it back to Address Book as the PIN field which then is placed on the BlackBerry.
I did this and my BlackBerry has held the PIN field through 3 syncs.