BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 09-25-2008, 06:27 AM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Nov 2007
Model: 8130
PIN: N/A
Carrier: verizon
Posts: 15
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Bad device record set: PM support no response

Please Login to Remove!

Everything had been working ok, but several days ago when I synced pocket mac hung and didn't complete causing my imac to freeze. I had to do a hard reboot of the mac and now when I run pocketmac I get the following: "Unexpected error. Bad device record set. Check that OID values are unique across records." Sometimes pocketmac seems to work with this warning message, sometimes it freezes the mac. I asked PM support about this last week, but have no response from them. Does anyone know how to fix this? I'm using the 4.1 version of PM with a Verizon 8130. Thanks.

Last edited by andydmd : 09-25-2008 at 06:28 AM. Reason: typing mistake
Offline  
Old 09-25-2008, 10:21 PM   #2 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Feb 2006
Location: Chicago, IL
Model: iPhon
PIN: Used to
Carrier: AT&T
Posts: 273
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

1st make sure your data is backed up. Have you tried repairing permissions and rebooting? If that does not work I would uninstall PM, make sure your get everything, use spotlight. Then I would re-download it and repair permissions after that. Make sure you are on an admin account when you do anything with PM.
Offline  
Old 09-27-2008, 01:01 AM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2008
Model: 8300
PIN: N/A
Carrier: T-Mobile
Posts: 24
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hi Andy,

With the help of one of our support engineers, I found your ticket and have resent the advice.

Please let me know here or through the support system if this information reaches you and whether it's helpful.

Thank you,

Anne
__________________
Have a great day!
Anne M.
PocketMac Team
Direct support available from PocketMac FREE at http://www.pocketmacsupport.net
Offline  
Old 09-27-2008, 06:58 PM   #4 (permalink)
New Member
 
Join Date: Aug 2008
Model: 7290T
PIN: N/A
Carrier: Rogers
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I just got this error too today. Can anyone provide advice?
Offline  




Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.