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-   -   Blackberry Not Connecting to PocketMac (http://www.blackberryforums.com/mac-users-corner/156679-blackberry-not-connecting-pocketmac.html)

betray 10-27-2008 10:25 AM

Blackberry Not Connecting to PocketMac
 
We just got a new Aluminum body style MacBook Last week. Ive installed the pocketmac, and i tried connecting 2 BB, differant models. They both do not get detected? What am i doing wrong? ive followed instructions to the tee! and been reading forums all day. Ideas?

rambo47 10-27-2008 11:19 AM

When the BB is connected to the Mac is should not be in mass storage mode. That's the first thing to check. Also, make sure there is no USB hub you are connecting through. Doesn't sound like you're using one, but it's a common stumbling block.

When you open PocketMac on your Mac you should see a window with icons across the top for .Mac, Blackberry, and possibly Entourage (if that's what you're syncing to). Just below that is a row of clickable categories for syncing: Status, Contacts, Calendar, etc. At the far right is Connection. Under Connection make sure you have USB checked and not Serial Port. Below that is a dialogue box for your Blackberry's password if you have one set. Check the box for "My Blackberry handheld requires a password for use" and enter the password, if you have it set on the BB.

I just synced my Bold to my PowerMac (Mac OSX 10.5.5) through PocketMac to Entourage 2004 and it went through beautifully.

betray 10-27-2008 11:29 AM

Exactly what ive done. I am using entourage, but there is no icon in the main menu(not a problem, since it doesnt even read the BBDevice). The other things are exactly how they are, except im not aware of the mass stoarge mode. I will check with the settings soon. I had a password but i removed it just to try

I read of another option, called Missing Sync. I rather pay to get this working asap. Thank you for your quick response!

vidmaster99 10-27-2008 01:17 PM

Its been reported in the BlackBerry and Mark/Space forums that neither PocketMac or Missing Sync will connect using the new MacBook/MacBook Pro Aluminum models.

PocketMac:
BlackBerry Support Community Forums - Pocket Mac 4.1 does not work with new alluminum macbooks confrimed with RIM (Pocketmac support) - BlackBerry® for Mac - BlackBerry Support Community Forums

MissingSync:
Mark/Space Users • View topic - Missing Sync for BB on new Late 2008 Mac Book Pro Problems

betray 10-27-2008 01:58 PM

oh this isnt good... at all. has anyone come around a soloution to this? I hope its not time!

WFLDEng611 10-27-2008 11:09 PM

RIM better get their sh** together with Apple. I shouldn't have to hold off buying a new laptop because my BB will not sync. The iPhone is starting to look tempting.

betray 10-29-2008 04:00 PM

I got a response from pocketmac, saying i can delete these files and try. I will try this tomorrow, and let you all know.

betray 10-30-2008 01:43 PM

No Luck from pocketmac
 
DO NOT Follow these instructions: they do not work to resolve the new macbook problem

Please upgrade to version 4.1.25.

Can you please trash the following files:
2 files starting with "BlackBerry" located in /System/Library/Extensions

PocketMacSyncManager folder located at /Library/Application Support AND/OR at your Home folder/Library/Application Support

PocketMac folder located at /Library/Application Support AND/OR your Home folder/Library/Application Support

The following frameworks located at /Library/Frameworks AND/OR at your Home folder/Library/Frameworks:
DotMacKit.framework
EWSMac.framework
eSellerate
libical.framework
MindFortress.framework
NotesLib.framework
Pantomime.framework
PMPluginsFramework.framework
PMPluginsFramework4.framework
PMPluginsFramework68kAligned.framework
SyncManagerCommon.framework
SyncManagerMedia.framework

Any preferences containing "PocketMac" in your Home folder/Library/Preferences.

Please upgrade to version 4.1:


On the BlackBerry, you should open Settings, Options, Advanced Options, Media Card, and choose “On” for everything, and then Yes for Auto Enable mass storage device instead of Prompt.

Please shutdown the Mac and restart the BlackBerry by taking out the battery for 30 seconds. Turn on the Mac.

Please plug directly into your Mac, not the keyboard. Please connect with a powered USB hub if possible, or charge the device first.

1. Open 'PocketMac SyncManager'.
2. Plug in BlackBerry via USB.
3. Press 'Sync'.

ch_allan 11-05-2008 12:55 AM

Quote:

Originally Posted by vidmaster99 (Post 1149605)
Its been reported in the BlackBerry and Mark/Space forums that neither PocketMac or Missing Sync will connect using the new MacBook/MacBook Pro Aluminum models.

It's the exact same problem with the new aluminum iMacs

thecountof 11-08-2008 07:43 AM

I have an original Macbook Pro and Have had probs with entourage 2008. and I tried Missingsync adn that was just a mess with loads of ical issues, dupes etc.

Thinking of going back to Entourage 2004 with the hope it might sync beautifully as Rambo47 said his was. fingers crossed... only issue now it downgrading Entourage from 2008 to 2004

vidmaster99 11-08-2008 12:21 PM

I have an aluminum iMac and it works fine with Missing Sync.

Quote:

It's the exact same problem with the new aluminum iMacs
Mark/Space has more info here:
https://support.markspace.com/index....barticleid=315

and
Mark/Space Users • View topic - Missing Sync for BB on new Late 2008 Mac Book Pro Problems

WFLDEng611 11-09-2008 11:19 PM

Any official word from PM?

ch_allan 04-29-2009 04:26 PM

Quote:

Originally Posted by vidmaster99 (Post 1162144)
I have an aluminum iMac and it works fine with Missing Sync.

I'll try it - thanks

ch_allan 07-14-2009 12:32 AM

Still never works. Blackberry and RIM need to get their shit together if they want to keep their mac costumers.

ch_allan 07-15-2009 01:59 PM

is there any other FREE programs available?

sbbytor 07-19-2009 03:32 AM

Pocketmac is good for calender only. I gave up for my contacts. Use sync with google. Works great.

ch_allan 07-21-2009 04:41 PM

Quote:

Originally Posted by sbbytor (Post 1431824)
Pocketmac is good for calender only. I gave up for my contacts. Use sync with google. Works great.

with google? what?

rwena 07-28-2009 02:43 PM

entourage 2008 contacts
 
is there any solution to syncing entourage 2008 contacts between macbook, system 10.5.7, and blackberry curve. the calendar and other items are ok but at the end of the session i keep getting the following message:

[08:47:11.944] An unexpected error has occurred: Bad device record set. Check that the OID values are unique across records.

i keep sending this to pocket mac, but they have yet to answer (what's up w/that??)

any advice??

aagraphics 09-24-2009 02:51 PM

possible solution
 
If all else fails try, look at the connection indicator on the blackberry afrter you connect it to your computer, if it connects for a sec then turns off, it's the connection, try holding it at a slight angle or get another usb. Good Luck, it worked for me.


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