I have a Blackberry Storm from Verizon & after threatening to return the device because I could not sync it with my MacBook Pro, I was finally given a tech support number to call. We went through several steps that did not work but finally the tech asked me to check my phone settings & we found one thing was wrong. Go to: Options>memory>change "Auto Enable Mass Storage Mode When Connected" to "Yes." After I did that, two "Blackberry" hard drives appeared on my desktop & PocketMac recognized my phone.
I say that was a part victory because I finally synced perfectly the first time but stalled half way through the second. However, my contacts & calendar were updated then so that was all I needed. Hope that helps.
Originally Posted by mgstolk
In searching the threads I have noticed that others have had the same issue that I am experiencing. However, I did not find a solution. Hopefully, someone else has experienced this issue and can offer some help.
I have tried to install the PocketMac software that was supplied on disc.
I have downloaded and attempted to install PocketMac 4.1 software from BlackBerry website.
I have downloaded and attempted to install PocketMac 4.1 software from PocketMac website.
I have attempted all three of the above sources on a PowerPC G5 (Tiger), a Intel based iMac (Tiger) and Intel based iMac (Leopard)
in each of the above attempts the installer launches, with the agreement accepted the installation will start. However, the progress bar only indicates that I get 1/4 of the way in and it attempts to install the "SyncManagerInstaller (OEM) 1.4" module. This module gets to item 119 and "Hangs" (the installer doesn't quit, crash, freeze, give any errors or continue" The software that is provided on the disc does essentially the same thing however it stops at item 181 (granted the disc has version 4.0.????b) so it is slightly different.
I would really appreciate help on this matter. I have spent an hour on the phone with my service provider, 1 1/2 hours on the phone with Blackberry tech support, I have sent a tech request from the makers of PocketMac (no reply yet)