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Old 01-10-2009, 11:32 AM   #1 (permalink)
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Default Address Book Problem

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We're new users. After being online with AT&T's Blackberry Tech Support (you don't have to pay for this if you start with AT&T Support, they will switch you over to the experts at no cost) we found out that all our problems in syncing to our iMac were due to the fact that AT&T had sent an outdated software CD and after 1.5 hours on the phone with the tech she discovered this (should be 4.1 not 3.1).

Now our phone will sync iCal and Address Book. However, here's our problem now: In the Mac Address Book we have several groups (i.e. Mark's, Geri's, Financial, etc). The only group that applies to my wife's use in her new Blackberry 8110 is "Geri's". When we set the sync preferences we click on the box that ONLY offers "Geri's" but when the sync takes place the entire Address Book gets transferred over. Can anyone tell me how to work around this or if we're setting incorrect preferences?
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Old 01-10-2009, 09:33 PM   #2 (permalink)
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Default I Give Up!!

I advised my wife to take her new Blackberry 8110 (Pearl) back to AT&T and get a different phone. I spent 1.5 hours on the phone with a Pocketmac tech the other night only to find out that AT&T sent me an outdated Install CD (3.1 instead of 4.1). I downloaded the correct software. The iCal calendars sync. The Address Book from my Mac will NOT sync. No matter what I try the original Address Book data, which was synced the first time, and then edited by me, will not sync into the edited data. I tried everything I could think or including making all names one category, renaming categories ("Groups" on the Address Book program) uninstalling and reinstalling the Pocketmac software, trying all kinds of scenarios of plugging USB before syncing, after syncing, etc. Nothing works. Some of the original names, which were never duplicated, have been triplicated!! This software is worthless. If she keeps this phone she'll have to figure out a work-a-round on her own. I'm done!
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