08-18-2009, 10:09 AM
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| | Pocketmac Not Recognizing 8100
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Okie here is what I have:
Phone: BB 8100 on Rogers
Computer: MacBook 13" OS X Version 10.5.7
I have also installed pocketmac, as well as the driver update once I started having problems.
I am having problems getting Pocketmac to recognize my BB. I have gone through the steps suggested on two pages (however, I cannot post the links because I don't have 10 posts... but their titles are:
1. pocketmac software is unable to connect to the blackberry device during synchronization - from the blackberryforums.com Australian site).
2. Pocket Mac error - from the blackberry.com support forums
I have run through all the steps there and can confirm that the BB is connected and the computer is recognizing the BB because the Blackberry Media Sync software pops up once I connect the phone to the USB.
I can deduce that the Pocketmac software is not recognizing my phone because when I open PM, then click on the BB icon (beside the .mac icon), there is no device listed. When you go through the PM for BB manual.pdf it shows "Blackberry <then your pin>" should show up.
So, what am I doing wrong, or is it a software issue?
Any suggestions would help, I'm super frustrated and would like to have this issue resolved.