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tds99 11-09-2009 03:43 PM

help needed with ical sync
i have been using BB DM for mac since it became available with really no problems. My storm is synchronized with my work schedule through our BES but i also sync with home computer which has ical. other than minor issues such as duplication of events quite often it has been working ok. the last couple of days when i try and sync with my macbook it has not worked at all. i get the message "the calendar database cannot be accessed for synchronization. for help resolving this issue refer to KB 19454 in the BB DM Knowledge BAse". I have searched high and low everywhere including the BB web site as well as various forums and can find no reference to this error code. I know i have to turn off wireless sync when i sync with my macbook. i can't understand why this was working and now nothing at all. absolutely nothing has changed. thanks for any help

rambo47 11-09-2009 05:03 PM

Have you tried restarting your Mac?

tds99 11-10-2009 02:54 PM

yes, have tried many times. same message.

Statman 11-10-2009 03:13 PM

try "forget device" and then reconnect.

tds99 11-10-2009 07:38 PM

thanks for the suggestion - i hadnt tried it but i just did and got the same error message. Any other thoughts? any other ideas on where i can go for help?

rambo47 11-10-2009 09:37 PM

Maybe poke around for an answer at BlackBerry® for Mac - BlackBerry Support Community Forums
Search for ical and database. Sounds like the most recent update of Desktop Manager for Mac is causing this problem for some folks.

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