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Old 12-20-2009, 06:12 PM   #1 (permalink)
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I suspect this has been posted already; forgive if I missed it. I was installing n update on my Curve 8310 using the RIM desktop manager for Mac OSX (note I'm using a Mac). The upgrade failed, the device failed to rebooted and gave me the 507 message. I assume I need to reinstall the OS now but I don't know how to using a Mac. Any suggestions?
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Old 12-20-2009, 06:15 PM   #2 (permalink)
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You cant do it with a mac, you must use a PC.
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Old 12-20-2009, 06:16 PM   #3 (permalink)
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Have you looked in the Mac Users section?

Do you have the latest version of the Mac DM?

You could try a battery pull and see if that clears the 507 error and reboots the BB. Might work as a battery pull fixes many things.

If the Mac DM OS install doesn't work, maybe find a friend with a PC who will let you do the install from his/her machine.

Also a note, it isn't a good idea to use your email address as your user name. We typically find bots trolling around looking to harvest email address and having yours out in public could set you up for more SPAM than gmail wants to see.
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Old 12-20-2009, 06:18 PM   #4 (permalink)
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Quote:
Originally Posted by MidnightDraven View Post
You cant do it with a mac, you must use a PC.
I remember reading that the latest version of the Mac DM allows OS updates. Someone in the Mac Users section posted it not long ago.
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Old 12-20-2009, 07:10 PM   #5 (permalink)
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Thanks for the replies. I will be sure to change my username. The Mac DM wouldn't recognize my device since it fails to boot. I'm thinking I will have to use a PC to do this. It is unfortunate that RIM provides so little support for Mac users.
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Old 12-20-2009, 07:39 PM   #6 (permalink)
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At least we have our very own version of DM now!

Did you do a battery pull? Did that do anything?
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Old 12-21-2009, 01:43 PM   #7 (permalink)
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Sometimes you need to do a battery pull WHILE connected to the computer. The Mac DM client is an excellent first stab at it, way beyond what I was expecting, but it's still not as robust as the Windows client. Although I'm all Mac-ed up at home, I do keep an old IBN ThinkPad (X31, Windows XP SP3) around for phone stuff.
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Old 12-21-2009, 02:01 PM   #8 (permalink)
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read this to unbrick your device on a mac...you will need some patience.
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