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Old 12-25-2009, 09:13 AM   #1 (permalink)
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Unhappy DM software, I only see Welcome page

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I just installed DM latest software from official website and after installation I only can see the Welcome page of software.

The device seems to be connected as i can see my files from media card of BB and my pin number but not sure why i can't do anything on software beside welcome page! no buttons to click too


Thanks

Last edited by molook : 12-25-2009 at 09:23 AM.
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Old 12-25-2009, 10:59 AM   #2 (permalink)
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Quote:
Originally Posted by molook View Post
I just installed DM latest software from official website and after installation I only can see the Welcome page of software.

The device seems to be connected as i can see my files from media card of BB and my pin number but not sure why i can't do anything on software beside welcome page! no buttons to click too


Thanks
Did you try reinstalling dm?
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Old 12-26-2009, 05:20 AM   #3 (permalink)
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yes so many times :(
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Old 12-26-2009, 08:05 AM   #4 (permalink)
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Just an idea, something to try:

If you selected the roxio media manager when you installed, do an unintall, and then when reinstalling, do not select media manager or media sync. See if that makes a difference.
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Old 12-26-2009, 01:48 PM   #5 (permalink)
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When you installed DMFM did you uninstall ALL 3rd party sync software first, empty trash and clear the cache? If not you will have problems. If so, then just delete user/username/library/application support/Blackberrydesktop folder and try again.
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Old 05-29-2010, 11:12 AM   #6 (permalink)
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Does your mac boot with the x64 kernel? Its a known issue with desktop manager that it will not find the BB if you dont boot with the normal x32 kernel.
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