BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 05-07-2010, 03:14 PM   #1 (permalink)
New Member
Join Date: May 2010
Model: 8330
Carrier: Cricket
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Desktop Manager - Multiple Devices?

Please Login to Remove!

Hi all,

I'm a new Blackberry user, just bought an 8330 Verizon phone from a friend and am having it flashed to my carrier (Cricket).

My girlfriend has the same phone I have (except it's the Sprint flavor), and she uses the Blackberry Desktop Manager software on our Mac (running OS 10.5.8) with no trouble.

I read that it's possible to manage multiple devices with that software, but when I plug the Blackberry into the Mac, nothing happens. No icon appears on the desktop, and the Desktop Manager doesn't recognize that a phone is plugged in.

On my Blackberry screen, a small "plug" icon appears next to the battery icon, but then disappears within a few seconds. From what I can tell, it doesn't look like the Mac knows anything is plugged in.

Can anyone tell me what I'm doing wrong, or how to make the computer recognize my phone?

Thanks in advance!

Paul C. Glenn
Old 05-07-2010, 05:04 PM   #2 (permalink)
BlackBerry God
aiharkness's Avatar
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.2
Carrier: T-Mobile USA
Posts: 13,929
Post Thanks: 19
Thanked 522 Times in 507 Posts

Wirelessly posted

Try a hard reset. With the power on, remove the battery for 30-60 seconds. Do that and then try again.
- Ira

Last edited by aiharkness : 05-07-2010 at 05:04 PM.

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.