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-   -   KB19454: The Address Book database cannot be accessed for synchronization. (http://www.blackberryforums.com/mac-users-corner/233885-kb19454-address-book-database-cannot-accessed-synchronization.html)

leicashot 08-19-2010 05:25 AM

KB19454: The Address Book database cannot be accessed for synchronization.
 
trying to get my Torch synced with my Mac...always been a challenge with duplicates etc and now can't even get it to sync at all.

getting this message: "The Address Book database cannot be accessed for synchronization. For help resolving this issue, refer to KB19454 in the BlackBerry Desktop Manager Knowledge Base."

So I look it up on Blackberry's site and follow the troubleshooting but nothing works. Any experience with this by others?

please help if so. thanks

Jadey 08-19-2010 06:20 AM

Are you using the latest software (mac desktop manager publish date 08/04/2010)?

Rickydelag 08-24-2010 11:45 AM

I am having the same problem! anyone have a solution?
Thx!

Erjavec 09-07-2010 06:43 AM

Quote:

Originally Posted by Rickydelag (Post 1646156)
I am having the same problem! anyone have a solution?
Thx!

Yes. Update your BB messenger (by browsing to blackberry.com/messenger from your device) and this problem goes away. Easy.

blsaws 09-28-2010 09:28 AM

Thanks, this worked perfectly. I updated BB Messenger to 5.0.1.38 and the issue resolved itself.
OS X 10.6.4
Desktop Manager 1.0.4 (build 10)
Entourage 2008 for Mac 12.2.0

wayneholbrook 10-05-2010 09:00 PM

Quote:

Originally Posted by Erjavec (Post 1652120)
Yes. Update your BB messenger (by browsing to blackberry.com/messenger from your device) and this problem goes away. Easy.

I spent 3 hours on the phone with AT&T, and RIM. They were clueless. They thought it was an issue with the AT&T Address Book, then thought it was an issue with my phone (9800). They were telling me to return the phone.

Then I come acroos Erjavec's post.......Erjavec your a freaking genius. It worked like a charm. I only regret that I was not able to tell RIM your fix so they can save users so much time.

Thanks again.

indarsin 10-28-2010 06:04 AM

@erjavec u r genius...
 
Quote:

Originally Posted by Erjavec (Post 1652120)
Yes. Update your BB messenger (by browsing to blackberry.com/messenger from your device) and this problem goes away. Easy.

Thanks for your tips, it really worked in my torch, mac osx, mac address book...


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