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Old 08-19-2010, 05:25 AM   #1 (permalink)
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Default KB19454: The Address Book database cannot be accessed for synchronization.

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trying to get my Torch synced with my Mac...always been a challenge with duplicates etc and now can't even get it to sync at all.

getting this message: "The Address Book database cannot be accessed for synchronization. For help resolving this issue, refer to KB19454 in the BlackBerry Desktop Manager Knowledge Base."

So I look it up on Blackberry's site and follow the troubleshooting but nothing works. Any experience with this by others?

please help if so. thanks

Last edited by leicashot : 08-19-2010 at 05:28 AM.
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Old 08-19-2010, 06:20 AM   #2 (permalink)
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Are you using the latest software (mac desktop manager publish date 08/04/2010)?
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Old 08-24-2010, 11:45 AM   #3 (permalink)
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I am having the same problem! anyone have a solution?
Thx!
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Old 09-07-2010, 06:43 AM   #4 (permalink)
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Quote:
Originally Posted by Rickydelag View Post
I am having the same problem! anyone have a solution?
Thx!
Yes. Update your BB messenger (by browsing to blackberry.com/messenger from your device) and this problem goes away. Easy.

Last edited by Erjavec : 09-07-2010 at 06:45 AM.
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Old 09-28-2010, 09:28 AM   #5 (permalink)
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Thanks, this worked perfectly. I updated BB Messenger to 5.0.1.38 and the issue resolved itself.
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Old 10-05-2010, 09:00 PM   #6 (permalink)
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Quote:
Originally Posted by Erjavec View Post
Yes. Update your BB messenger (by browsing to blackberry.com/messenger from your device) and this problem goes away. Easy.
I spent 3 hours on the phone with AT&T, and RIM. They were clueless. They thought it was an issue with the AT&T Address Book, then thought it was an issue with my phone (9800). They were telling me to return the phone.

Then I come acroos Erjavec's post.......Erjavec your a freaking genius. It worked like a charm. I only regret that I was not able to tell RIM your fix so they can save users so much time.

Thanks again.
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Old 10-28-2010, 06:04 AM   #7 (permalink)
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Default @erjavec u r genius...

Quote:
Originally Posted by Erjavec View Post
Yes. Update your BB messenger (by browsing to blackberry.com/messenger from your device) and this problem goes away. Easy.
Thanks for your tips, it really worked in my torch, mac osx, mac address book...
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