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-   -   unable to connect phone to desktop manager (http://www.blackberryforums.com/mac-users-corner/239957-unable-connect-phone-desktop-manager.html)

ladyluxe 11-15-2010 12:58 AM

unable to connect phone to desktop manager
 
my new phone has IT policy installed and i've never synced it with a DM. i'm trying to reset to factory defaults, but each time i try to connect my phone to DM it says:

"BlackBerry Desktop Manager failed to connect to your BlackBerry device."

i've tried reconnecting the device a million times, but still get the same error msg. anyone have any clue what's wrong?

hd56fox 11-15-2010 11:04 AM

Re: unable to connect phone to desktop manager
 
After I restarted the computer, to me it was ok

Dubdub 11-15-2010 11:13 AM

Re: unable to connect phone to desktop manager
 
Quote:

Originally Posted by ladyluxe (Post 1674355)
my new phone has IT policy installed and i've never synced it with a DM. i'm trying to reset to factory defaults, but each time i try to connect my phone to DM it says:

"BlackBerry Desktop Manager failed to connect to your BlackBerry device."

i've tried reconnecting the device a million times, but still get the same error msg. anyone have any clue what's wrong?

Is this a device from your company or did you get a used device? If it is your company device, then I do not recommend trying to circumvent the IT Policy. You need to talk to the BES Admin.

If this is a used device, then you need to see our FAQ for removing an IT Policy. Wipe with Jl_cmdr and then reinstall the OS.

Remove IT Policy - BlackBerryFAQ


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