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Old 11-15-2010, 12:58 AM   #1 (permalink)
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Default unable to connect phone to desktop manager

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my new phone has IT policy installed and i've never synced it with a DM. i'm trying to reset to factory defaults, but each time i try to connect my phone to DM it says:

"BlackBerry Desktop Manager failed to connect to your BlackBerry device."

i've tried reconnecting the device a million times, but still get the same error msg. anyone have any clue what's wrong?
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Old 11-15-2010, 11:04 AM   #2 (permalink)
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Default Re: unable to connect phone to desktop manager

After I restarted the computer, to me it was ok
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Old 11-15-2010, 11:13 AM   #3 (permalink)
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Default Re: unable to connect phone to desktop manager

Quote:
Originally Posted by ladyluxe View Post
my new phone has IT policy installed and i've never synced it with a DM. i'm trying to reset to factory defaults, but each time i try to connect my phone to DM it says:

"BlackBerry Desktop Manager failed to connect to your BlackBerry device."

i've tried reconnecting the device a million times, but still get the same error msg. anyone have any clue what's wrong?
Is this a device from your company or did you get a used device? If it is your company device, then I do not recommend trying to circumvent the IT Policy. You need to talk to the BES Admin.

If this is a used device, then you need to see our FAQ for removing an IT Policy. Wipe with Jl_cmdr and then reinstall the OS.

Remove IT Policy - BlackBerryFAQ
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