Originally Posted by Chestnut17
I have a new Blackberry Pearl 8100 which I have just unlocked from the Vodafone UK network. My computer is a 24" Intel iMac on to which I have installed the free Pocket Mac download.
I am soon going to sync my Pearl with my iMac using Pocket Mac for the first time.
Any tips or anything I should know before I do this?
Hi, it's not all that scary... there is a simple thing you can do to prevent any freezing by the pcscd program in the Mac itself. You don't even have to open the Activity Monitor.
The secret is that the Pearl, especially if you have a microSD card installed, is asking a question when you connect it to the Mac... do you want to use it as a mass storage device?
ALWAYS ANSWER YES. And do it quickly, or the Mac keeps trying to get an answer.
NOTE: This problem is not caused by PocketMac. It occurs whether or not PocketMac is installed. Apple and RIM are working on it together to improve the conversation between the devices.
In our next version of PocketMac (due any time now, as soon as RIM releases it), we have programmed around that problem. So, you will always want to start PocketMac before connecting the device to make sure all the extra driivers are up and running.
For now, just pay attention when you plug in the Pearl to make sure you answer that question about Mass Storage Device right away.
Also, the Pearl really needs 500 mA of power to charge, so if you hook up the Pearl before you launch PocketMac and its special drivers, you may see an error that the USB port isn't powerful enough to charge the device.
Of course, if you already have PocketMac version 4 launched, and you still have that error message, quit PocketMac, and disconnect the Pearl. Then start PocketMac, and connect the Pearl afterward.
As to database maintenance: no matter what database or sync software you use, or what device, moving data around is risky business. In a world where you are matching up systems that were not designed to match up, including customized databases, deviations from the standard designs can cause some problems. Also, some databases need to be rebuilt to keep indices fresh and stable.
So, even if you don't choose PocketMac as your sync solution for the BlackBerry, you should do everything in your power to back up your data frequently (weekly, or at least monthly), and make sure you follow your database administrator's instructions for regular maintenance procedures.
That doesn't mean there is anything wrong with PocketMac. Or any other program. It just means you have to be extra careful when you are putting your round pegs into the square pegs of your device.
I've personally helped thousands of users sync with PocketMac, and thankfully, only a few actually had problems with their data.
And, if there is a problem... stop syncing right away, and contact PocketMac support at pocketmac.net/support.htm. We can help you use the built-in backup files to make sure your data comes right back, and then help diagnose what went wrong in the first place.
Hope this helps!