BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 06-17-2007, 11:41 PM   #1 (permalink)
Thumbs Must Hurt
 
chad5's Avatar
 
Join Date: Nov 2005
Location: Los Angeles
Model: 8703
Carrier: sprint
Posts: 73
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Loyal Mac user and BB homie!

Please Login to Remove!

Guys,

I really like my blackberry for her and don't want to HAVE to switch to iphone. Maybe some one can help me.

simply put when I try to sync with pocketmac with the wife's new 8300 I can not get her Now up-to date calanders to sync. I get a message error:

I am unable to preform a first sync with my wife's new blackberry 8300
curve, and pocketmac, version, 4.0 with my NOW contact, version 5.3.1
She's on an intel Imac, (brandnew machine) running Mac OSX 10.4.9

When I try to sync after a fresh install. I get the following error
message:


"[07:50.37.868] error encountered -19986 in GetContactField"


I have tried:

repaired permissions
Uninstalled and reinstalled.
resetting all sync services
resetting the device sync services
removed plists files etc etc. then reinstalled / restarted program.

I really want this to work, with my NOW contact program. I have also
tried to overwrite device instead of sync both ways, but nothing
seems to work. I get that same error message every-time.


Can anybody please help me. My wife is looking at me like, "what you get me into now, ass boy".

I tried to sync Now to apple's address book with their Now sync tool thinking that I would then just ditch NOw and get my wifes info on to her curve with apple addy book and I cal but Now gives me THE SAME ERROR MESSAGE.

It says that the "text strings are too long." It gives the same error number, "-19986"


Please help me if you can, and thanks in advance.


C5
Offline  
Old 06-18-2007, 07:42 PM   #2 (permalink)
Thumbs Must Hurt
 
4n6doc's Avatar
 
Join Date: Jun 2007
Location: Tampa, FL
Model: 8100
Carrier: T-Mobile
Posts: 158
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

First of all, LOL @ "ass boy"

1. Open Address Book
2. File > Backup Address Book...
3. Save the file somewhere in your Documents folder
4. Delete all of your contacts in Address Book
5. Close Address Book
6. Delete ~/Library/Application Support/AddressBook/AddressBook.data (and AddressBook.data.previous if it exists)
7. Delete ~/Library/Preferences/com.apple.AddressBook.plist
8. Empty the Trash
9. Use the Now-to-Address Book sync application to transfer your contacts to Address Book

If you get the same error, then it means that some string in one of your Now records is too long to be handled by Address Book. Do any of your contacts contain some info in some sort of lengthy note field? It will only take one bad record to crash the whole thang.

If you need to, you can always restore your Address Book back to the way it was by File > Revert to Address Book Backup.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.