I ran into this issue yesterday with a Pearl on OS 4.5. I upgraded the device to a newer version of 4.5 and suddenly the Media Player would not complete a scan for new music. If I rebooted the device it would it would start the scan and find some of the music but wouldn't find it all.

Here is what I did to resolve the issue.

1. Removed the Media Card from the device and put in a card reader. This makes the rest of the process much quicker. However, you can do it with the card in the device.

2. Copy the entire contents of the card to your PC.

3. Put the card back in the device and go to Options >Media Card >Menu key >Format Card. This will wipe the card and reformat it. (if using a card reader remove the card and put it back in the reader.)

4. Now copy back JUST the media to the device. Do NOT copy back any "BBthumbs.dat" files or any system files. I went through the entire folder and deleted every .dat file before copying the contents of the music folder and pictures folders back to the device. The device will recreate these files. Also, I didn't copy the actual "music" folder but rather just copied the contents and pasted in the card's \Blackberry\music folder. Do this for each folder.

5. When finished put the card back in the device and try the Media App again. It should scan for music. If you have lots of music it can take 5-10 minutes. During scanning you can open the Music app and you should be able to see the songs moving around in the list as the device scans

If after transferring all your files back you still get a stuck scanning bar or device reboots then you have a conflicting file on the card. I've seen video files do this but it could be a music file too or (less likely) a picture file. Remove all the files you transferred and see if the reboots stop. Then add back each folder one at a time to see if you can narrow down to the folder that's causing it. Once you find the folder then you can narrow down to a particular file.

This method worked for me. YMMV.


Rock on! (to all your music!)

my T-mo 8120 (4.3 OS) keeps rebooting as soon as put the micro-sd card in. The card was previously used in a 8100 with earlier OS release (4.1.something). So I really can't do step #3. Any ideas?
Thanks!

Why not?

if i understand the step 3 correctly, I put the card into my 8120 to get it formatted, correct? But as soon as I stick the card in, the device reboots. When it comes up, it sees the card, and reboots again. And so on... So there is never an opportunity to format. What am I missing?
thanks!

JC's instructions above might should also state in #3: After you have copied (or moved) all the contents OFF the Media Card to your PC, delete all the files on the Media Card. You are making sure all the "BBthumbs.dat" files and everything else on the card are removed from the card. It is the "BBthumbs.dat" that seems to be the culprit on the card, as those files were created with OS 4.2, and don't seem to be compatible with 4.5.

So you are placing the card back in your BB as a blank or empty card. Then continue with formatting the card in the BB with OS 4.5 running.

This is why this forum is simply the best!!!
Worked like a charm! I copied everything off, deleted all, and was able to reformat. When I was copying stuff back, however, I thought I was being careful not to copy any .dat system files, but something must've gotten into the bulk copy, so the device started to reboot again. I'll have to figure out what's causing it, but at least now I have a way to get to the baseline.
Thank you, JSanders!

You are awesome!

I love you! lol

I thought I killed my Curve when I saw it resetting like that.
Muchos gracias =)

Tried it numerous times, however it didn't work. Still crashes the system after I add the music & pictures (without any .dat files). Funny thing is that it worked fine for the first week. 8320 4.5.0.52

One of the files you're putting back on is corrupted or doesn't agree with something. Can you narrow it down to either music OR pictures and then narrow it down from there?

On my 8100 i just turn the phone off, take the battery out then take out the sdcard for 10 sec then put everything back turn on the phone and everything works fine...

Also i've noticed that i only get the scanning problem if i go into the media program while it's connected to the pc.

This worked for me just now, thanks. Earlier in the week, I did reformatted etc. as described above. Took a l o n g time.

I see the problem when I add a new song or two.

....John, would this be the same problem/fix for me just putting in the card, it recognizes it in the options category and says 3.7 gb, However

1. It did not give me the any kind of prompt like I had heard and like the guy at Tmo said I would get

2. And when I put all my ringtones and pics over and a few songs, neither the BB available memory nor the Media card memory increased and decreased respectively.

?? If not, is there anything I can do to make the memory available update

thanks John

3.7 for a 4gb card is normal.

1. Do you refer to the prompt to enable Mass Storage?

2. You will need to move quite a few ringtones, pics and music before you notice a great difference in file space used. Of course, if you have done a battery pull reboot, you need to , and then you might notice a difference.

Yeah I enabled mass storage (oops sorry for the typo..corrected)

It should be,.. right?

And I was thinking I had to move a lot. But the 12 mb number should go up a lot quicker shouldn't it?



1. I emailed myself a ringtone and saved it in the exact spot as the others. I cannot find it when I goto my ringtones. would that indicate the same problems as above--i.e. not scanning properly. where would it be.

2. the ringtone I emailed plays fine on the puter and I have had on the phone before but it plays low and muffled and crackly. I forgot what I did in the past when I had that problem. I thought a battery pull..but that did not do it

If the ringtone is on the media card now, make sure you are UNplugged from the USB cable when you look for it.

i actually never found it. i am sure it is like the saying "it is not the computer it is the programmer/user" It has to be there somewhere.

Nonetheless, I put it on via the media manager to solve the distortion problem. First of all, I can find it now. Second of all, the sound problem is fine now

Anyone ever had the problem of it not sounding as good, or even good at all, when sending via mms or email?

Thanks again.

Someone else had this issue of the memory amount not updating. I can't remember what the fix was, though. Make sure that files aren't being moved to a recycle bin on the card itself, too.

I wouldn't even know how to find that. i.e. I am probably doing that. I will have to look that up

Can this be accomplished by searching for "BBthumbs.dat" and just removing he file from the card? Will the Windows Explorer find that file on the card?

Thank you.

Yes, it can. However, it isn't always the .dat files causing the problem. It can be the formatting itself or even certain other files like video or pic files.

When I ran the SyncToy today, the log showed a BBthumbs.dat file in the sync error log, but I was unable to find it. Any ideas?

When that BBThumbs.dat file shows up again, should I keep deleting it.

No.. that is the file that helps Media Manager sort and file your music, pictures, etc. It will recreate it each time you access the information so repeatedly deleting it does nothing. Removing it before restoring your files to a reformatted SD card was A solution to the reset issue after an upgrade from 4.2 to 4.5 OS.

ok, so I've gone through and reformatted my media card, and made sure I deleted the .dat files before moving stuff back onto the card... but I'm STILL getting the reboot problem.
I'm currently going through and taking stuff back off the card, to see if it's a corrupted file somewhere...

Does it seem like it's a corrupted file? Or does it seem like it may be an issue with the card itself? It wont reboot as long as it's connected to my computer, but the second I unplug it it pulls up that hourglass, and then reboots... =(

Wirelessly posted (BB 11020)

Try emptying the card. Reformat it again and don't move anything back. If it works then its a corrupted file. If it doesn't, its the card.

I should have known...
It was a picture that I knew was messed up haha! It only ever worked in my pearl before my os upgrade...
I'd put my card in my nokia/lg and everything would work but that picture...

Almost makes me feel kind of dumb

FWIW...

I've found that OS 4.5 (v .56) on my BB 8130 resolves this issue entirely for me...On OS 4.3, constantly had problems w/missing/disappearing media files. I haven't noticed any missing audio or video files since upgrading to 4.5.

This is driving me nuts! I can't find a bbthumbs.dat file anywhere. I've followed the instructions given and just can't find it!!! Somebody help me, please.

Are you viewing from your PC? Make sure you have it set to show hidden or system files.

I was using the missing sync on my bold and i couldn't find .dat files, so i just formatted and then added only a FEW songs (but no pictures this time) and it seems to have worked. I guess one of my photos was upsetting it. Uploading tons of music now and will be much more selective about photos!

JL

OKay for me the problem was that I had subfolders within subfolders.

Under music I had:
music>muse>showbiz

when I took all the songs and threw them into "muse" it stopped scanning forever. Anyone else?

Had the same problem with my BlackBerry Bold 9000. Just took battery out. Restarted and all my media files where accessible again. I'd switch phone off using the meun and then the issue occurred.

Retried and same thing so pulling the battery - restart - results in fixing the problem with the media player scanning.

Depending on what OS you're using (I use Vista), you'll need to enable the option on Vista of being able to view hidden files.

To find out how to do this, go to Google and do a search for:
"view hidden files" vista xp

I put Vista and XP in the search so you can do it based on your Operating System.

Once you've done this, you can see hidden files (such as dat files). This should help.

Lastly, if you're a klutz and are likely to accidentally delete files in the future, you may want to turn this feature off once you fix your phone issue. (I am, so I do.)

Good luck

For those of you continuing to have problems with issues, I figured out what was causing mine.

My 8320 takes okay pictures. I like to go and edit them afterwards with Photoshop CS3 (after hooking my phone up to my PC). I would adjust the image and then save it to the highest quality.

This is what caused my phone to freeze when accessing the pictures folder.

What I had to do was delete these two pictures and then resave them by going online and saving thumbnails of them on my flickr account.

I wonder if that is whats causing my problems as well. I'm doing much the same thing with CS3... and the phone seems to work fine if I only load a few pictures... and it usually works fine for a few minutes right after I load things... but after that it locks up and won't budge till i take the memory card all the way out and take off EVERYTHING I've saved to it except music.

My problem (with Curve 8310) is that my MP3 files are for the most part not visible. Anyways, just tried the SIMPLE fix, and worked for me -- remove battery and microSD card for ~15 seconds, then wait.
Notably for others, ONLY the same (only a few) MP3's showed up ... at first, then the list populated with ALL my Mp3's.
So give it a minute, hopefully this'll work for you too.
[Note, I never was experiencing any 'freezing' or crashing, just not being able to see the MP3 files in the Media player on my BB.]

THANK YOU.

I used this thread as the basis for my FIX. I had initially installed the beta .77 for the 8830 back in August but my BB kept locking up. I could perform one or two things and it would lock. If I let it go to hibernate, it would light up when I pressed a button but it would be locked. Since I was leaving on a trip, I reverted back to the 4.2.....

Reading about everyone's success with the BELL official 4.5, I finally decided to do it. Well, more of the same - lockups. I tried a second install. No better. Went back to 4.2 and all was well.

I figured it was either a bad theme under 4.5 or one of the many apps I had installed blowing the 8830 with 4.5 to pieces.

Finally, I decided to remove the sim card and the 8gig Media Card. No lockups. Since each time I plugged in the BB, VistaHomePre said the card needed scanning, I figured maybe it was bad. So I allowed the interminable scan and it fixed the card but LOCKUP. I finally backed up the card and formatted the darn thing the slow way and reinstalled all of my music/video/etc. LOCKUP!!!

I guess I had recalled this thread. Read it again (THANKS AGAIN). I went after those DARN DAT files. I do have my music in a series of subfolders under Music by composer. I did leave that arrangement only removing the DAT files. Plugged the card in with fingers crossed holding scads of my pulled out hair.... The BB started scanning the music and I went to bed. This morning it was NOT locked up and was functioning - first time in a full day. The music appeared to be in order from some random plays. It has functioned all day.

Of course, I did lose all of my third party apps and their various setting and/or serial numbers and have been slowly recovering but also deciding I did not use ''this or that" anyway.

Long story short - it appears to be working .... and now maybe I will reinstall the sim card and reinstall the battery cover (which has been removed for more than 24 hours and even place it back in its Otterbox!

THANKS

I deleted all of the BBtext andThumbs files. However now it's taking forever just to load thumbnails,and in some cases freezing when I try to look at certain pictures. Keep in mind I have about 300mb of photos. Is this normal?

This was posted in another thread that made reference to this thread...thought I would share. I have now made 6 calls and NOT A ONE DROPPED OR 8300 REBOOTED!!!!!!
******************

JS, thank you for your comments. After struggling with this issue for HOURS and WEEKS, you provided the guidance to "solve" this. The "replaced unit" so common out there in BB land was just too weird. Is the BB that bad in manufacture that so many units go out into the world defective? I don't think so.

PREMISE: Memory card is causing Reboots. Here is a list of steps taken to pinpoint the "problem". Time consuming, you betcha, but if it helps someone out there, great.

Test 1: Card in. Media support ON. Called. Rebooted. FAILURE

Test 2: Removed card. Media support ON. Called. Rebooted after 3 minutes. FAILURE

Test 3: MEM card in. Media card support OFF. Called. Hung up after 11 minutes. The call did not drop/reboot.

Test 4: MEM card in. Turned on Media Support. REFORMATTED CARD. Pulled battery (just in case).
Called. REBOOTED after 10:40 FAILURE

Test 5: Mem card in. Media Card Support on. TURNED OFF Mass Storage Mode. @ 14:30 REBOOTED. FAILURE
Realize I have to make longer call than just 10 -15 minutes for test to be effective.

Test 6: Mem card in. Media Card Support OFF. @ 20 minutes I hung up. NO REBOOT

Test 7: Settings -->Options-->Media Card, Menu, REMOVE MEDIA CARD, get "Media card cannot be read. Verify that the media card is formatted." When I format card, it reports "Media Card Format Successful". However, the "Media card cannot be read. Verify that the media card is formatted." message remains. Reformat the card 3 mores times because at this point I am going crazy.
Media Card Support ON. TURNED OFF Mass Storage Mode. 24 minutes later, I hang up. NO REBOOT.

NEW VARIABLE deleted the fields in TCP that had wap@cingular (from former owner) in them and in APN. This phone is on TMO now. Not using the data and no WiFi in the 8300.

Test 8: Media Card Support ON. Mass Storage Mode ON. Call placed. Just noticed that there are 2 Blue arrows in Upper Right Corner where signal strength is. Hadn't noticed this before during calls. Could it be because of the New Variable (above)?

One thing I am noticing. I use MultiTrack StopWatch on my PC when I do things to time activities. Started the stopwatch when I answered call on 8300. After 13:40, the BB has a 10 second positive difference. HUH? I have unlimited voice plan . I don't care. But how about all those folks with Time Usage Plans? Those seconds can add up if the timer is off. Whose count is it? The carrier TMO or the device's? Or is my PC wrong? After 20 minutes, the difference is now 14 seconds. 25 minutes and 17 seconds difference.

SUCCESS!!!!!!!!!!!!!!! 26 minutes and no REBOOT.

Now I am left wondering if it was the TCP setting or the card as JS brought to my attention. Tempted to replace the deleted Cingular settings again and see what happens. NOT!! Feels great having a working phone again.

If this works for others, the card reformatting part and the TCP settings, would suggest this be added to the other url or tacked.

Thanks JS. Will post again in 3-4 days with what happened.