BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 10-10-2011, 08:17 PM   #1 (permalink)
New Member
 
Join Date: Oct 2011
Model: 9780
PIN: N/A
Carrier: Orange
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Unable to Display File in Pictures

Please Login to Remove!

Hi i recently got a new blackberry bold 9780. Everything is great but since last week my camera is causing me problems. I did not know where else to turn. Basically i can take pictures, the camera loads but i can't see them in my camera folder. All i see is the blackberry icon for photos and whenever i click on it it says "unable to display file" and after that it says the image number on the same line. All previous photos are fine its just photos since last week.

I heard that it my be a file issue as those pictures that i cant view are 'jpg.rem' and not 'jpg' whenever i try to change it though it says "media card is secured by another device. Unable to access encrypted file.". I also heard that it may be due to encryption but this has been disabled.

I would appreciate any help please i just want to start taking and viewing pictures again there's no point in having a blackberry if you can't even see your pictures. Thanks.
Offline  
Old 10-11-2011, 06:56 AM   #2 (permalink)
Latino Hasta La Muerte
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 7250
OS: 4.1
PIN: G!!!
Carrier: Verizon
Posts: 9,025
Post Thanks: 51
Thanked 304 Times in 292 Posts
Default Re: Unable to Display File in Pictures

You need to reformat that card or replace it. Only the original BlackBerry that started the encryption can decrypt those files or turn off encryption.
Offline  
Old 10-11-2011, 11:20 AM   #3 (permalink)
New Member
 
Join Date: Oct 2011
Model: 9780
PIN: N/A
Carrier: Orange
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Unable to Display File in Pictures

How can i reformat the card then, i just got the 2GB memory card with the phone so replacing it would be a last resort for me. I am confused by your last sentence i am using the same blackberry device. please help anyone.
Offline  
Old 10-11-2011, 03:53 PM   #4 (permalink)
Latino Hasta La Muerte
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 7250
OS: 4.1
PIN: G!!!
Carrier: Verizon
Posts: 9,025
Post Thanks: 51
Thanked 304 Times in 292 Posts
Default Re: Unable to Display File in Pictures

"media card is secured by another device. Unable to access encrypted file." points to a different BlackBerry having created the encryption. You can go into Options > Advanced Options (or Device on OS7) > and either Memory or Security to reformat your memory card. It will wipe everything clean though, gone forever.

Buying a new 2GB card might be better. They're pretty cheap now, only a couple bucks.
Offline  
Old 10-11-2011, 10:31 PM   #5 (permalink)
New Member
 
Join Date: Oct 2011
Model: 9780
PIN: N/A
Carrier: Orange
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Unable to Display File in Pictures

But it does not say that the "media card is secured by another device" it just simply says "unable to display file" whenever i click on a picture.

Will wiping everything clean allow me to view pictures again though i am willing to do this if it will but if it won't then whats the point in deleting all my files if i still cant see any new pictures.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Unable to Display File in Pictures
Thread Thread Starter Forum Replies Last Post
unable to display file exe rypnchuck General 9500 Series Discussion - Storm 1 07-28-2011 08:49 AM
Bes 4.1.7 Mr2 Mikey_AGBoston BES Admin Corner 5 04-29-2010 02:37 PM
Leaked: 4.6.1.152 for the Curve 8900 Dancass Beta You Than Me 48 02-15-2009 11:26 PM
Remote Database Connection Pool kerseyr BES Admin Corner 10 03-25-2008 06:15 AM
Unable to display file? IAmMoen General 8100 Series Discussion - Pearl 5 03-23-2007 01:01 PM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.