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-   -   FIles In Internal-memory .ink (http://www.blackberryforums.com/media-center/265372-files-internal-memory-ink.html)

joppy 10-19-2013 12:16 AM

FIles In Internal-memory .ink
 
I have A proplem with my new Bold 9790 i conntected it to my pc and i get all files in media card and inernal memory (.ink) and didn't read any music or picture in internal memory or media card the both

What's it ?

:S I tried Wipe my mobile , and install new software and nothing happened my proplem still and i scaned my mobile and i found one viruse (doda.vbs) and i deleted it and my proplem still please solve it

NJBlackBerry 10-19-2013 05:56 AM

Re: FIles In Internal-memory .ink
 
You have a virus on your PC and when you connect the BB it copies files to it.
Have your PC cleaned or reimaged. Immediately.

joppy 10-22-2013 04:46 AM

Re: FIles In Internal-memory .ink
 
Okay I Download Many program and it says the virus has been removed and do my proplem agaon :S Tell me what anti-virus i can use please

dc/dc 10-22-2013 07:33 AM

Re: FIles In Internal-memory .ink
 
You should also format your memory card and device before connecting it to the PC. Your phone is re-introducing the virus.

Escorts 10-22-2013 11:42 PM

Re: FIles In Internal-memory .ink
 
Connect your BB to PC ( Mass storege mode when connected set to "YES" ).Take a backup ( pictures,videos.songs etc..) from the media card and save into your pc.Disconnect your BB and format your media card and restore saved files.

dc/dc 10-23-2013 06:23 AM

Re: FIles In Internal-memory .ink
 
Quote:

Originally Posted by Escorts (Post 1808864)
Connect your BB to PC ( Mass storege mode when connected set to "YES" ).Take a backup ( pictures,videos.songs etc..) from the media card and save into your pc.Disconnect your BB and format your media card and restore saved files.

Absolutely INCORRECT! Continuing to connect the phone to a Windows computer will continue introducing the virus back to it.

The only safe way to clean this up is to connect the memory card into a sandbox environment such as a live Linux setup or a Mac, copy the pictures and music from the card, format it, and then copy back.

joppy 10-30-2013 07:13 PM

Re: FIles In Internal-memory .ink
 
Thanks All I use AVG and virus has been removed :D AVG Best Anti-Viruse


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