Or Select New Exception from the Profiles Menu. There are some differences in what you can do using each method concerning the Use Profile Feature with some versions of OS 4.1.x.xxx. Search for Custom Ringtones for more help.
Not sure if this is your issue or not, but try this:
The ringtone is matched in the device by the name of the person in your address book. If you've enabled "content protection", and the device is locked, the device cannot match the name, and the feature will therefore not work.
Nope it was disabled. When I try to assign a tone to a caller in the address book it still plays the default ringer I have selected not the custom tone. If I look at profiles after I do that it makes a new exception automatically. But next to custom tone the checkbox has a red line through it.
__________________ My Nismo
Blackberry Storm 9530 ON TMOBILE.
On a related question regarding assigning custom ringtones...
... In the manuals, there is reference to the fact that if a ringtone has already been assigned to an addressbook record, that the option to assign one won't be there.
Because of that, I haven't assigned any ringtones yet to any contact. Did I read too much into that reference, and that it actually is possible to re-assign ringtones to contacts that already have a ringtone assigned?
On my previous non-BB phones, I made extensive use of custom ringtones but haven't yet because I didn't want to be deleting contacts every time I decide to change ringtones for a certain contact.