When I click on Media Manager in my desktop manager, Roxio loads up, then all of a sudden this message will pop up "Runtime Error! Program C:\program files\roxio\media manager 9\mediamanager9.exe This application has requested the runtime to terminate it in an unusual way. Please contact the application's support team for more information".

Any idea what to do? I've reinstalled once already. Same error.

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Try these solutions. #2 worked when I was having an issue.

Wow thanks, it works now.

I am having the same issue as the original post however when i go to the dao folder there are no files present????? What now?

anyone else still having this problem

I have a new Blackberry 8130 and everthing in the Desktop Manager works great except the Media Manager. When I try to get to it it gives me the following message: Mediamanager9.exe-Application Error. The instruction at "0x601081e7" referenced memory at "0x02fcffd8". The memory could not read. I have tried to find information on the cause of this, but with no luck. If anyone could help me I would be greatful.

what OS on the PC and what version of Media Player

I am using Windows XP and it is Media Manager 9.

use the media manager that came with the Desktop Manager software. its built specifcally for the blackberry

That is the one I am using now. I have used the one that came on the CD and also tried the download from Blackberry and they both give me the same message. I don't know if there is something wrong with my computer or not, but all my other programs work okay. Maybe I have a setting wrong somewhere.

FOUND THE SOLUTION! I just spend two hours on the phone with T-Mobile and blackberry support. This is how you fix it.

I removed the entire Roxio folder but you can just do the manager folder...


1. Close all open applications, especially Roxio applications. if the device manager is set to open on startup disable it. (right click on the BB device Manager next to the clock and uncheck the box at the bottom.) Restart your computer.

2. DO NOT OPEN THE DEVICE MANAGER.

3. Open 'my computer'

4. Double click on the 'C:' drive and browse to 'C:\Documents and Settings\USERNAME\Application Data\Roxio' where 'USERNAME' is the name of the user you are currently logged in as. (if you don’t see the folder it is either hidden or you are using redirects) you can look up how to unhide files and folders someplace else. And your sys admin will know where the redirects are going if you are on a business network.

5. Right click on the 'MediaManager' folder and choose rename

6. Call the folder 'MediaManager.old'

7. Now try launching the Media Manager

worked perfectly for me.

when i try to load roxio media i get a massage "an unexpected error occured while launching media manager....... please ensure that the DM tools install properly
please help me