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Old 06-28-2007, 04:05 PM   #1 (permalink)
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Default Media Manager Error!

Please Login to Remove!

When I click on Media Manager in my desktop manager, Roxio loads up, then all of a sudden this message will pop up "Runtime Error! Program C:\program files\roxio\media manager 9\mediamanager9.exe This application has requested the runtime to terminate it in an unusual way. Please contact the application's support team for more information".

Any idea what to do? I've reinstalled once already. Same error.
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Old 06-28-2007, 04:08 PM   #2 (permalink)
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BlackBerry Search Results

Try these solutions. #2 worked when I was having an issue.
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Old 06-28-2007, 04:14 PM   #3 (permalink)
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Wow thanks, it works now.
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Old 11-19-2007, 08:20 PM   #4 (permalink)
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Default Same

I am having the same issue as the original post however when i go to the dao folder there are no files present????? What now?
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Old 11-21-2007, 02:52 AM   #5 (permalink)
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anyone else still having this problem
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Old 02-08-2008, 10:37 PM   #6 (permalink)
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Unhappy Media Manager 9 Application Error

I have a new Blackberry 8130 and everthing in the Desktop Manager works great except the Media Manager. When I try to get to it it gives me the following message: Mediamanager9.exe-Application Error. The instruction at "0x601081e7" referenced memory at "0x02fcffd8". The memory could not read. I have tried to find information on the cause of this, but with no luck. If anyone could help me I would be greatful.
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Old 02-08-2008, 10:51 PM   #7 (permalink)
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what OS on the PC and what version of Media Player
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Old 02-08-2008, 10:59 PM   #8 (permalink)
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I am using Windows XP and it is Media Manager 9.
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Old 02-08-2008, 11:01 PM   #9 (permalink)
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use the media manager that came with the Desktop Manager software. its built specifcally for the blackberry
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Old 02-08-2008, 11:03 PM   #10 (permalink)
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That is the one I am using now. I have used the one that came on the CD and also tried the download from Blackberry and they both give me the same message. I don't know if there is something wrong with my computer or not, but all my other programs work okay. Maybe I have a setting wrong somewhere.

Last edited by robert1048 : 02-08-2008 at 11:11 PM. Reason: added information
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Old 05-08-2008, 04:53 PM   #11 (permalink)
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Default This is the solution

FOUND THE SOLUTION! I just spend two hours on the phone with T-Mobile and blackberry support. This is how you fix it.

I removed the entire Roxio folder but you can just do the manager folder...


1. Close all open applications, especially Roxio applications. if the device manager is set to open on startup disable it. (right click on the BB device Manager next to the clock and uncheck the box at the bottom.) Restart your computer.

2. DO NOT OPEN THE DEVICE MANAGER.

3. Open 'my computer'

4. Double click on the 'C:' drive and browse to 'C:\Documents and Settings\USERNAME\Application Data\Roxio' where 'USERNAME' is the name of the user you are currently logged in as. (if you donít see the folder it is either hidden or you are using redirects) you can look up how to unhide files and folders someplace else. And your sys admin will know where the redirects are going if you are on a business network.

5. Right click on the 'MediaManager' folder and choose rename

6. Call the folder 'MediaManager.old'

7. Now try launching the Media Manager

worked perfectly for me.
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Old 05-10-2008, 07:00 AM   #12 (permalink)
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Thumbs up an unexpected error

when i try to load roxio media i get a massage "an unexpected error occured while launching media manager....... please ensure that the DM tools install properly
please help me
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Old 05-18-2008, 06:42 PM   #13 (permalink)
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Default Another, simpler solution, (work around really)

Solution for "misfiring" Media Manager in DTMgr - Today, 06:38 PM

--------------------------------------------------------------------------------

Try and try as I might I could not get Media Manager to run properly out of DTMgr. Consistantly pulled errors relating to network and source.

But then.... there's more!

If you can't get it to run try this....

Start (button)/All Programs/Media Manager 9/My Media/Media Manager

And presto... for me this started the program and I've been transfering photos and music since from the desktop to the Curve (8330).

Once the program starts I can access my media card and Curve storage area for transfers. I don't have to pull the battery to get to the media card and then plug it into a USB slot to transfer files.

LOL

Oh well, even if it's a tacky solution, it works.

Roll
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Old 05-24-2008, 02:45 PM   #14 (permalink)
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i have problem
my phone video doesnt work on my user tools media
say "Unable to dispay file/Media CARD/ BlackBerry/videos/akon-mr lonely
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Old 08-12-2008, 03:26 PM   #15 (permalink)
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Wink Fix for BB media manager!!

1- Unregister it by typing this at the command line-
regsvr32 /u "c:\program files\common files\microsoft shared\dao\dao360.dll"

then.


2- Register it:
regsvr32 "c:\program files\common files\microsoft shared\dao\dao360.dll"

Go to START/RUN then copy and paste the Unregister command in the run box. PRess OK
Do the same with the second command to register.

initialize the roxio product you are using.
If this fixes your problem, please post with the video adapter you are using.
This fix so far has worked on all the built by ATI AIW radeon and AVIO cards.
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Old 09-01-2008, 08:44 PM   #16 (permalink)
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Default

Just got an 8330 Curve and I've had the same problem. I've tried changing the settings on my BBerry. No luck! My work around? Use Windows Media Player. Trust me, it worked for the first time ten minutes ago. I'm listening, even as I type, to the Stones' Gimme Shelter. It's alot easier to use than Roxio which is just frustrating. I'm running WMP 11.0 on Vista (yes Vista) fully updated.
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Old 12-16-2008, 02:57 PM   #17 (permalink)
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Default Runtime error help

Didn't work for me. I have the new Storm 9530. When trying to open Roxio Media Manager I get to My Media Library. If I click on Manage Pictures or Manage Music or Manage Videos, I get this message:
Microsoft Visual C + + Runtime Library
Runtime Error!
Program: C:\ProgramFiles\Roxio\MediaManager9\MediaManager9. exe

This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.

HELP - can't get rid of this error message.

Last edited by threesix9 : 12-16-2008 at 02:58 PM. Reason: forgot model
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Old 01-19-2009, 01:01 AM   #18 (permalink)
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Default

Before relaying what worked for me I will preface it with this info:
Phone: Curve (8330)
DM: Version 4.7

I was getting the error message as well. I tried many of the things that apparently worked for others with no success. After trying the fix that includes deleting the Media Manager folder from the Roxio directory and renaming the Media Manager folder in the Application Data folder I couldn't even click on the "Start" button in Media Manager. I then did a repair using the install for 4.7. After this ran I was prompted for a restart. Upon restarting I was able to open Media Manager with no problems. All in all I would say that trying a repair on the install would be the way to go before deleting directories. Just my two cents. Hope this is helpful for someone.
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Old 02-05-2009, 04:58 PM   #19 (permalink)
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Default

I'm having the same problem. And, I have tried unregistering and then registering again and it didn't work. and then I went into add/remove programs and I couldn't even find DAO. Any solutions?
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Old 02-09-2009, 10:02 PM   #20 (permalink)
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Quote:
Originally Posted by itskaityx3 View Post
I'm having the same problem. And, I have tried unregistering and then registering again and it didn't work. and then I went into add/remove programs and I couldn't even find DAO. Any solutions?
I had the same issue. I went into services and set RoxioDB9 to start AUTOMATICALLY and then set the service to start. (All of the roxio services were disabled. Think my Firewall software was a little over eager.) I then went through the the un-reg and re-reg of the DAO dll and that did the trick.

hope this helps
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