I was never on BES so I don't know much about BES, but what you saying is BES admin can disable media manager on your computer? I thought they only have control on your BB by pushing policy to your BB, I am not 100% sure, please clarify.
Originally Posted by penguin3107
Are you on a BES? It's possible that your BES admin has disabled the Media Manager in BlackBerry Desktop Manager.
Which BlackBerry Desktop Software v4.2 Service Pack 2 you had download?
File name: Desktop Software v4.2 SP2 (English)
File size: 231 MB
File name: Desktop Software v4.2 SP2 without Media Manager (English).exe
File size: 52 MB
Also the install process take quite a while, did you go thru the whole process?