Originally Posted by NJBlackBerry
Can you check and make sure that the number calling you is only in one address book listing. I had a case where the number was under two contacts. One was changed to the customized ringtone, and the other wasn't.
Ah, yes....I forgot about that. That will definitely cause this problem. Had that problem with having my number saved in "Home" and then under my own address file that I send to others.