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Old 03-29-2008, 08:26 AM   #41 (permalink)
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I'm getting my yahoo mail in Massachusetts but nothing else...yet.
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Old 03-29-2008, 08:28 AM   #42 (permalink)
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Quote:
Originally Posted by metro12 View Post
I'm getting my yahoo mail in Massachusetts but nothing else...yet.
Don't use Yahoo but nothing from my gmail, hosted google email, godaddy or POP verizon.net mail acounts. And never received the resent service books.
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Old 03-29-2008, 08:40 AM   #43 (permalink)
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Put the bb down...pick the bb up...put the bb down...I am happy...right?!
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Old 03-29-2008, 08:43 AM   #44 (permalink)
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i am getting all my messages through fine. if you arent getting some of your mail go to options > advanced > host routing table > menu > register now. if that doesnt work resend your service books. if that doesnt work, remove the accounts from the BIS, wait 10 minutes or so, then re-add them. During that 10 minute downtime remove the service books from your device by going to options > advanced > service books and deleting all but the provisioning service book

Last edited by Sith_Apprentice : 03-29-2008 at 08:44 AM.
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Old 03-29-2008, 08:52 AM   #45 (permalink)
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I can't even get at&t's BIS site to open up.
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Old 03-29-2008, 08:53 AM   #46 (permalink)
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i am assuming you have cleared your cache and closed/reopened your browser? which site are you using? you can try BlackBerry Internet Service. its working fine for me
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Old 03-29-2008, 09:01 AM   #47 (permalink)
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I am having issues with my BIS e-mail as well. I have resent the service books twice (once from the device and once from the T-Mobile BIS web site). The e-mail accounts' service books haven't made it to the device.
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Old 03-29-2008, 09:03 AM   #48 (permalink)
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Slow but sure, verizon Mass. is coming aorund. Everything seems to be working fine. Sith thanks, I did those things you mentioned just in case.
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Old 03-29-2008, 09:03 AM   #49 (permalink)
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try the removal instructions i posted up a few posts. Remove the emails from your BIS account, and then remove the service books from your device. wait 10 minutes and re-add the email accounts. (just do this for the non-working ones)
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Old 03-29-2008, 09:10 AM   #50 (permalink)
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Quote:
Originally Posted by Sith_Apprentice View Post
try the removal instructions i posted up a few posts. Remove the emails from your BIS account, and then remove the service books from your device. wait 10 minutes and re-add the email accounts. (just do this for the non-working ones)
It's kind of ridiculous that we even have to do this; the average consumer isn't going to a) know there was an outage or b) know how to resolve this or where to look for answers.
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Old 03-29-2008, 09:11 AM   #51 (permalink)
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not everyone does have to do this. in the DC area, the big 4 carriers are all working with no issues.
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Old 03-29-2008, 09:17 AM   #52 (permalink)
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Quote:
Originally Posted by Sith_Apprentice View Post
i am assuming you have cleared your cache and closed/reopened your browser? which site are you using? you can try BlackBerry Internet Service. its working fine for me
I'm using https://www.att.blackberry.net and it isn't working. "Failed to open page" and I have cleared my cookies.
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Old 03-29-2008, 09:18 AM   #53 (permalink)
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.com at the end not .net
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Old 03-29-2008, 09:23 AM   #54 (permalink)
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I'm not sure who the Big 4 are, but Alltel isn't fully up in Central VA. alltel.blackberry.com isn't accessible from either the BB or the web, so It isn't possible to resend the service books. The browser works, I can load the WAP site and all my bookmarks, but I can't connect to the New Email Setup site.
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Old 03-29-2008, 09:24 AM   #55 (permalink)
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Big 4 = Top 4 carriers in the country. Tmo ATT VZW Sprint
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Old 03-29-2008, 09:26 AM   #56 (permalink)
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I meant .com; I'm still getting a blank white page in Safari. In Firefox, I get the "connection has been reset" error. I'm not able to log in. I've done a battery pull, resent my service books, and re-registered my Berry through Options-->Advanced Options-->Host Routing Table. Still nothing. at&t in Columbus, Ohio.

My BES is working; not my BIS.
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Old 03-29-2008, 09:30 AM   #57 (permalink)
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Quote:
Originally Posted by cwosigns View Post
I meant .com; I'm still getting a blank white page in Safari. In Firefox, I get the "connection has been reset" error. I'm not able to log in. I've done a battery pull, resent my service books, and re-registered my Berry through Options-->Advanced Options-->Host Routing Table. Still nothing. at&t in Columbus, Ohio.

My BES is working; not my BIS.
Ya same here.. I can't connect to Telus's BIS site either..

Something went wrong.....

J
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Old 03-29-2008, 09:32 AM   #58 (permalink)
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Seattle-Verizon is working, at least, for me.
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Old 03-29-2008, 09:33 AM   #59 (permalink)
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Sith Apprentice is wrong. I'm not receiving any email on 2 T-Mobile blackberries in Bethesda, MD. And T-Mobile's BIS site is not up, either.
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Old 03-29-2008, 09:36 AM   #60 (permalink)
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T-Mobile has an 8 minute hold time. Clearly, there is a major outage.
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