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03-29-2008, 08:26 AM
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#41 (permalink)
| | Talking BlackBerry Encyclopedia
Join Date: May 2007 Model: 8830 PIN: N/A Carrier: verizon
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Please Login to Remove! I'm getting my yahoo mail in Massachusetts but nothing else...yet. | | Offline
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03-29-2008, 08:28 AM
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#42 (permalink)
| | BlackBerry Extraordinaire
Join Date: Feb 2005 Location: SE PA. Model: 9800 OS: 4.6.0.304 Carrier: AT&T
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Quote:
Originally Posted by metro12  I'm getting my yahoo mail in Massachusetts but nothing else...yet. | Don't use Yahoo but nothing from my gmail, hosted google email, godaddy or POP verizon.net mail acounts. And never received the resent service books. | | Offline
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03-29-2008, 08:40 AM
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#43 (permalink)
| | Talking BlackBerry Encyclopedia
Join Date: May 2007 Model: 8830 PIN: N/A Carrier: verizon
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Put the bb down...pick the bb up...put the bb down...I am happy...right?! | | Offline
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03-29-2008, 08:43 AM
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#44 (permalink)
| | Retired BBF Moderator
Join Date: Aug 2005 Model: 9000 OS: 4.6.0.xxx Carrier: AT&T
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i am getting all my messages through fine. if you arent getting some of your mail go to options > advanced > host routing table > menu > register now. if that doesnt work resend your service books. if that doesnt work, remove the accounts from the BIS, wait 10 minutes or so, then re-add them. During that 10 minute downtime remove the service books from your device by going to options > advanced > service books and deleting all but the provisioning service book
Last edited by Sith_Apprentice : 03-29-2008 at 08:44 AM.
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03-29-2008, 08:52 AM
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#45 (permalink)
| | Talking BlackBerry Encyclopedia
Join Date: Nov 2005 Location: Columbus, Ohio Model: 9300 Carrier: AT&T
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I can't even get at&t's BIS site to open up.
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Chris Owens
NAD V, NIC Advanced
ASL-English Interpreter
Columbus, Ohio
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03-29-2008, 08:53 AM
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#46 (permalink)
| | Retired BBF Moderator
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i am assuming you have cleared your cache and closed/reopened your browser? which site are you using? you can try BlackBerry Internet Service. its working fine for me | | Offline
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03-29-2008, 09:01 AM
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#47 (permalink)
| | BlackBerry B Boy
Join Date: Apr 2007 Model: 9700 OS: 5.0.0.415 PIN: 215BE1F8 Carrier: T-Mobile U.S.A.
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I am having issues with my BIS e-mail as well. I have resent the service books twice (once from the device and once from the T-Mobile BIS web site). The e-mail accounts' service books haven't made it to the device. | | Offline
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03-29-2008, 09:03 AM
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#48 (permalink)
| | Talking BlackBerry Encyclopedia
Join Date: May 2007 Model: 8830 PIN: N/A Carrier: verizon
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Slow but sure, verizon Mass. is coming aorund. Everything seems to be working fine. Sith thanks, I did those things you mentioned just in case. | | Offline
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03-29-2008, 09:03 AM
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#49 (permalink)
| | Retired BBF Moderator
Join Date: Aug 2005 Model: 9000 OS: 4.6.0.xxx Carrier: AT&T
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try the removal instructions i posted up a few posts. Remove the emails from your BIS account, and then remove the service books from your device. wait 10 minutes and re-add the email accounts. (just do this for the non-working ones) | | Offline
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03-29-2008, 09:10 AM
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#50 (permalink)
| | Talking BlackBerry Encyclopedia
Join Date: Nov 2005 Location: Columbus, Ohio Model: 9300 Carrier: AT&T
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Quote:
Originally Posted by Sith_Apprentice try the removal instructions i posted up a few posts. Remove the emails from your BIS account, and then remove the service books from your device. wait 10 minutes and re-add the email accounts. (just do this for the non-working ones) | It's kind of ridiculous that we even have to do this; the average consumer isn't going to a) know there was an outage or b) know how to resolve this or where to look for answers.
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Chris Owens
NAD V, NIC Advanced
ASL-English Interpreter
Columbus, Ohio
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03-29-2008, 09:11 AM
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#51 (permalink)
| | Retired BBF Moderator
Join Date: Aug 2005 Model: 9000 OS: 4.6.0.xxx Carrier: AT&T
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not everyone does have to do this. in the DC area, the big 4 carriers are all working with no issues. | | Offline
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03-29-2008, 09:17 AM
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#52 (permalink)
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Quote:
Originally Posted by Sith_Apprentice i am assuming you have cleared your cache and closed/reopened your browser? which site are you using? you can try BlackBerry Internet Service. its working fine for me | I'm using https://www.att.blackberry.net and it isn't working. "Failed to open page" and I have cleared my cookies.
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Chris Owens
NAD V, NIC Advanced
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Columbus, Ohio
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03-29-2008, 09:18 AM
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#53 (permalink)
| | Retired BBF Moderator
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.com at the end not .net | | Offline
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03-29-2008, 09:23 AM
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#54 (permalink)
| | Talking BlackBerry Encyclopedia
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I'm not sure who the Big 4 are, but Alltel isn't fully up in Central VA. alltel.blackberry.com isn't accessible from either the BB or the web, so It isn't possible to resend the service books. The browser works, I can load the WAP site and all my bookmarks, but I can't connect to the New Email Setup site. | | Offline
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03-29-2008, 09:24 AM
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#55 (permalink)
| | Retired BBF Moderator
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Big 4 = Top 4 carriers in the country. Tmo ATT VZW Sprint | | Offline
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03-29-2008, 09:26 AM
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#56 (permalink)
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I meant .com; I'm still getting a blank white page in Safari. In Firefox, I get the "connection has been reset" error. I'm not able to log in. I've done a battery pull, resent my service books, and re-registered my Berry through Options-->Advanced Options-->Host Routing Table. Still nothing. at&t in Columbus, Ohio.
My BES is working; not my BIS.
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Chris Owens
NAD V, NIC Advanced
ASL-English Interpreter
Columbus, Ohio
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03-29-2008, 09:30 AM
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#57 (permalink)
| | Thumbs Must Hurt
Join Date: Feb 2008 Location: Montreal Quebec Model: 8330 Carrier: Telus
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Quote:
Originally Posted by cwosigns I meant .com; I'm still getting a blank white page in Safari. In Firefox, I get the "connection has been reset" error. I'm not able to log in. I've done a battery pull, resent my service books, and re-registered my Berry through Options-->Advanced Options-->Host Routing Table. Still nothing. at&t in Columbus, Ohio.
My BES is working; not my BIS. | Ya same here.. I can't connect to Telus's BIS site either..
Something went wrong..... 
J | | Offline
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03-29-2008, 09:32 AM
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#58 (permalink)
| | CrackBerry Addict
Join Date: Jan 2008 Model: 8830 PIN: N/A Carrier: verizon
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Seattle-Verizon is working, at least, for me. | | Offline
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03-29-2008, 09:33 AM
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#59 (permalink)
| | Thumbs Must Hurt
Join Date: Feb 2007 Location: DC Model: 8900 OS: 4.6.1.231 Carrier: AT&T
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Sith Apprentice is wrong. I'm not receiving any email on 2 T-Mobile blackberries in Bethesda, MD. And T-Mobile's BIS site is not up, either. | | Offline
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03-29-2008, 09:36 AM
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#60 (permalink)
| | Thumbs Must Hurt
Join Date: Feb 2007 Location: DC Model: 8900 OS: 4.6.1.231 Carrier: AT&T
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T-Mobile has an 8 minute hold time. Clearly, there is a major outage. | | Offline
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