Originally Posted by halflife78
Latest on issue:
The status shows that the ticket is still open in Engineering. I will try and get you the information for resolution as soon as possible.
Sorry for the delay. Some have been resolved.
here is a little info about tmobile. their whole "open ticket with engineering" system is BS in the purest form. i had an enormous amount of trouble with tmobile when i got my first blackberry. many tickets were open and nothing was ever fixed. it was a localized tower issue and they took a long time to fix it. from speaking with several CSR's and speaking with the regional senior network engineer, those "tickets" that they open when you call up and report a problem, the engineers don't check back in and confirm they are resolved. they will stay open usually forever unless it is a major major national issue. granted, once it was all fixed, it was a great!