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Old 05-24-2008, 02:07 PM   #1 (permalink)
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Anyone else experiencing service outage the last couple of days? I haven't gotten e-mail notifications even though I have e-mails. Also BB Messenger isn;t working and some other applications I have DL like Viigo and Pocket Express are not working either.
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Old 05-24-2008, 02:09 PM   #2 (permalink)
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Please note, we now have a forum dedicated to network outages.
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Old 05-24-2008, 02:10 PM   #3 (permalink)
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Last message I got was at 2:13pm EST today so looks ok here in the frozen north - is it a local problem maybe?
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Old 05-24-2008, 02:10 PM   #4 (permalink)
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Wirelessly posted (magically pimptastik!!!!)

Not here no problems on ATT or tmobile
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Old 05-24-2008, 02:14 PM   #5 (permalink)
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Have you tried a battery pull yet? Re-registered via the HRT? Re-sent the service books? Deleted and re-added the email account on the T-Mobile BIS website?
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Old 05-24-2008, 02:24 PM   #6 (permalink)
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I ran a Diagnostic Test run on my BB and it states the following:

E-Mail Address:
*******@yahoo.com
Connected to
*******@yahoo.com: No

Anyone know how to fix that?
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Old 05-24-2008, 04:13 PM   #7 (permalink)
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[quote=BlackBerry1229;942646]I ran a Diagnostic Test run on my BB and it states the following:

E-Mail Address:
*******@yahoo.com
Connected to
*******@yahoo.com: No



If you follow the steps in this thread it will solve the issue.

My Email Stopped Arriving - BlackBerryFAQ

Good Luck!

E-
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Old 05-24-2008, 04:57 PM   #8 (permalink)
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Happy Memorial Day Weekend everyone!

I'm at the Jersey shore on Verizon and i have not experienced any problems.
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Old 05-24-2008, 05:29 PM   #9 (permalink)
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Everything's been working fine in Michigan and I have a few users in Canada on business this weekend and no calls from them. I'm sure we would've heard through the mail list if something was wrong and affecting more then a few people.
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Old 05-25-2008, 02:51 AM   #10 (permalink)
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Hmm...I tried everything..Service Books, battery pull, etc..

Still not working, I noticed my BB Messenger is not working and the BB Internet Browser is not working either!
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Old 05-25-2008, 03:32 AM   #11 (permalink)
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Quote:
Originally Posted by BlackBerry1229 View Post
Hmm...I tried everything..Service Books, battery pull, etc..

Still not working, I noticed my BB Messenger is not working and the BB Internet Browser is not working either!

Menu>options>Advanced Options>Host Routing Tables>Menu>Register now.

Otherwise, did you pay your bill?
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Old 05-25-2008, 07:06 AM   #12 (permalink)
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Quote:
Originally Posted by BlackBerry1229 View Post
Hmm...I tried everything..Service Books, battery pull, etc..

Still not working, I noticed my BB Messenger is not working and the BB Internet Browser is not working either!
You have 8320, right?

Try disabling WiFi and see if it helps.
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Old 05-26-2008, 06:50 PM   #13 (permalink)
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Quote:
Originally Posted by Berry One View Post
You have 8320, right?

Try disabling WiFi and see if it helps.
Actually the WiFi was disabled....I enabled it and it now works. Go figure. It's weird because I have enabled/disabled WiFi before, but never ecountered any problems.
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Old 05-27-2008, 12:48 PM   #14 (permalink)
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I'm having the same problem since the upgrade! I can send/receive on wifi, but I'm completely borked with receiving (PIN, messenger, mail, web) when I go back to cell.

Any ideas?
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Old 05-27-2008, 06:23 PM   #15 (permalink)
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What did you upgrade to? Did you try resending the Service Books.

What is borked, anyway?
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Old 05-27-2008, 08:16 PM   #16 (permalink)
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Having problems here with BB Messenger... Syracuse NY
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Old 05-28-2008, 05:50 PM   #17 (permalink)
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OK, all is not fixed. E-mail, Web, BB Mesenger only works with WiFi. Cannot connect to Network. On the phone wiht T-Mobile for 45 minutes, and it seems it is a RIM issue. Will call them tomorrow.
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Old 05-28-2008, 08:34 PM   #18 (permalink)
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Right... RIM issue... Sure...

Let me explain: both WiFi and GPRS are just data transport that connects your device to same RIM servers.

If WiFi works - RIM servers do work.
If GPRS does not work but we have established RIM servers do work (see above), that means GPRS data transport is not working.

T-Mobile owns GPRS data transport.
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Old 05-28-2008, 09:33 PM   #19 (permalink)
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Quote:
Originally Posted by Berry One View Post
Right... RIM issue... Sure...

Let me explain: both WiFi and GPRS are just data transport that connects your device to same RIM servers.

If WiFi works - RIM servers do work.
If GPRS does not work but we have established RIM servers do work (see above), that means GPRS data transport is not working.

T-Mobile owns GPRS data transport.

what does wifi have to do with rim servers?
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Old 05-28-2008, 11:14 PM   #20 (permalink)
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Quote:
Originally Posted by Berry One View Post
Right... RIM issue... Sure...

Let me explain: both WiFi and GPRS are just data transport that connects your device to same RIM servers.

If WiFi works - RIM servers do work.
If GPRS does not work but we have established RIM servers do work (see above), that means GPRS data transport is not working.

T-Mobile owns GPRS data transport.
I reset the phone default settings, and ServiceBooks don;t even come through anymore. The E-Mail Setup Wizard is gone as is the SMS/Text icon and BB Messenger icons. Gonna call RIM tomorrow with the T-Mobile rep.
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