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Old 06-03-2008, 03:25 PM   #1 (permalink)
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Default June 7, RIM Maintenance Outage North America only

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Maintenance Summary: BlackBerry Internet Service v2.4 - networking configuration update.

Critical-S1 Severity Maintenance (New) for BlackBerry Internet Service (v2.x) Email service for subscribers of *The Americas BIS 2.x (MULT)

Impact: BlackBerry Internet Service subscribers may be unable to send or receive messages, use the BlackBerry Internet Service web site, or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments during the maintenance.

Wireless service providers and device resellers may be unable to use BlackBerry administration web sites or perform activities such as creating subscriber accounts or provisioning services for subscribers during the maintenance. [0214]

  • Change Window Start Date and Time: 7 June 2008 02:00:00 (EDT)
  • Change Window End Date and Time: 7 June 2008 06:00:00 (EDT)
  • Estimated Duration of Service Impact: 0 hour(s) and 30 minute(s)
  • % of Subscribers Affected: 100.00 (estimated)

Purpose: Administrative Configuration
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Old 06-06-2008, 04:38 PM   #2 (permalink)
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*bump*

happening this weekend
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Old 06-06-2008, 06:10 PM   #3 (permalink)
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And this is confirmed to be the BIS upgrade??
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Old 06-06-2008, 06:19 PM   #4 (permalink)
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No Sir. It only said its purpose is for administrative configuration. No update yet as to when you guys are going to get BIS v2.5.

BIS v2.5 tonight in APAC.
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Last edited by ricpac : 06-06-2008 at 06:20 PM.
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Old 06-06-2008, 06:19 PM   #5 (permalink)
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^^thems the facts as written.
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Old 06-06-2008, 06:24 PM   #6 (permalink)
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Wirelessly posted (8320)

so that means we ever get one????
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Old 06-06-2008, 06:28 PM   #7 (permalink)
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I have not seen a North American maintenance outage stating specifically BIS 2.5, but I suspect it is coming, as one of the AsiaPacific maintenances for this weekend does specifically deal with "BlackBerry Internet Service v2.4 upgrade to v2.5" and "BlackBerry Internet Service v2.5 - feature activation".

We can't be that far behind.
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Old 06-06-2008, 06:34 PM   #8 (permalink)
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BIS 2.5 here tonight. I hope it'd turn out okay.
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Old 06-06-2008, 07:48 PM   #9 (permalink)
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Any idea when HTML email is gonna work, with all these matienence's
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Old 06-06-2008, 10:03 PM   #10 (permalink)
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Am I reading this right? Starts at 2 AM and end at 6 AM EDT but only affects 30 mins? Shouldn't be 4 hours?

# Change Window Start Date and Time: 7 June 2008 02:00:00 (EDT)
# Change Window End Date and Time: 7 June 2008 06:00:00 (EDT)
# Estimated Duration of Service Impact: 0 hour(s) and 30 minute(s)
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Old 06-06-2008, 10:40 PM   #11 (permalink)
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Quote:
Originally Posted by infernox View Post
Am I reading this right? Starts at 2 AM and end at 6 AM EDT but only affects 30 mins? Shouldn't be 4 hours?

# Change Window Start Date and Time: 7 June 2008 02:00:00 (EDT)
# Change Window End Date and Time: 7 June 2008 06:00:00 (EDT)
# Estimated Duration of Service Impact: 0 hour(s) and 30 minute(s)
I think the keyword is "window", that means it can start anytime from 2am EDT to 5:30am and still be able to finish before or at 6:00am EDT
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Old 06-07-2008, 01:08 AM   #12 (permalink)
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^^That is correct. You will see them vary in the duration of service impact from 10 minutes to over an hour, and usually in that same window for North America.
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Old 06-07-2008, 07:00 AM   #13 (permalink)
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Neither my wife nor I have gotten emails since about 6 PM Eastern last night. Still nothing. Seems to be well outside the proposed window.

Is there some other issue? She's on AT&T and I'm on Verizon. Both are managed by our companies and we work for different companies (both use BES).
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Old 06-07-2008, 07:02 AM   #14 (permalink)
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Scratch that - pulled the batt and when restarted got a whole bunch of emails in as well as new Viigo articles.
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Old 06-08-2008, 12:30 AM   #15 (permalink)
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I wonder why a company based in North America would upgrade the North American BB servers last??
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Old 06-08-2008, 12:34 AM   #16 (permalink)
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If there's a problem....it happens there first!
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Old 06-08-2008, 12:35 AM   #17 (permalink)
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Quote:
Originally Posted by John Clark View Post
If there's a problem....it happens there first!

Very true
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Old 06-08-2008, 12:38 AM   #18 (permalink)
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And, I am guessing the larger user base is here in NA. Upgrade the smaller user base first as a testing ground.
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Old 06-08-2008, 01:21 AM   #19 (permalink)
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Quote:
Originally Posted by JSanders View Post
And, I am guessing the larger user base is here in NA. Upgrade the smaller user base first as a testing ground.
that makes scene to me.
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