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  (#1 (permalink)) Old
John Clark Offline
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Default RIM Asia-Pacific BIS Upgrades/Outages-June 6-8 - 06-03-2008, 05:35 PM

This message is to inform you of scheduled network maintenance.
Maintenance Summary: BlackBerry Internet Service v2.4 - database preventative maintenance

Impact: BlackBerry Internet Service subscribers may be unable to send or receive messages, use the BlackBerry Internet Service web site, or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments during the maintenance.
Wireless service providers and device resellers may be unable to use BlackBerry administration web sites or perform activities such as creating subscriber accounts or provisioning services for subscribers during the maintenance. [0214]
Ticket Number: BBCHG35661
Change Window Start Date and Time: 6 June 2008 15:00:00 (GMT)
Change Window End Date and Time: 6 June 2008 19:00:00 (GMT)
Estimated Duration of Service Impact: 1 hour(s) and 0 minute(s)
% of Subscribers Affected: 100.00 (estimated)
Purpose: RIM Software Follow-up maintenance
EST = GMT - 5 hours
EDT = GMT - 4 hours
AEST = GMT + 10 hours


This message is to inform you of scheduled network maintenance.
Maintenance Summary: BlackBerry Internet Service v2.5 - feature activation
Impact: BlackBerry Internet Service subscribers may be unable to send or receive messages, use the BlackBerry Internet Service web site, or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments during the maintenance.
Wireless service providers and device resellers may be unable to use BlackBerry administration web sites or perform activities such as creating subscriber accounts or provisioning services for subscribers during the maintenance. [0214]
Ticket Number: BBCHG31646
Change Window Start Date and Time: 7 June 2008 15:00:00 (GMT)
Change Window End Date and Time: 7 June 2008 19:00:00 (GMT)
Estimated Duration of Service Impact: 0 hour(s) and 30 minute(s)
% of Subscribers Affected: 100.00 (estimated)
Purpose: RIM Software Configuration
EST = GMT - 5 hours
EDT = GMT - 4 hours
AEST = GMT + 10 hours



This message is to inform you of scheduled network maintenance.
Maintenance Summary: BlackBerry Internet Service v2.4 upgrade to v2.5 (contingency ticket for BBCHG30464)
Impact: BlackBerry Internet Service subscribers may be unable to send or receive messages, use the BlackBerry Internet Service web site, or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments during the maintenance.
Wireless service providers and device resellers may be unable to use BlackBerry administration web sites or perform activities such as creating subscriber accounts or provisioning services for subscribers during the maintenance. [0214]
Ticket Number: BBCHG30467
Change Window Start Date and Time: 7 June 2008 15:00:00 (GMT)
Change Window End Date and Time: 7 June 2008 19:00:00 (GMT)
Estimated Duration of Service Impact: 4 hour(s) and 0 minute(s)
% of Subscribers Affected: 100.00 (estimated)
Purpose: RIM Software Upgrade
EST = GMT - 5 hours
EDT = GMT - 4 hours
AEST = GMT + 10 hours
   
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  (#2 (permalink)) Old
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Default 06-03-2008, 05:57 PM

Great! Thanks so much.


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  (#3 (permalink)) Old
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Default 06-03-2008, 06:08 PM

The big news here is the BIS 2.5 Activation on June 7!!!!!
   
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Default 06-03-2008, 06:20 PM

Yes Sir! It's in Bold up there! We're gettin' 2.5 first!

And probably 4.5 a little after...


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Default 06-05-2008, 11:16 AM

:D 2.5 already on while maintenance last weekend, but HTML email support probably will come after this weekend maintenance :D

your carrier already accept 4.5.0.37? if the answer YES, thats mean you will get 4.5 soon


Quote:
Originally Posted by ricpac View Post
Yes Sir! It's in Bold up there! We're gettin' 2.5 first!

And probably 4.5 a little after...


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  (#6 (permalink)) Old
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Default 06-05-2008, 01:26 PM

I only have the T-Mobile 4.2.2.180 and my replies to HTML emails coming from Outlook are received as HTML (formatting is intact) in Outlook as well--they don't show up as plain text like before. So I'm not sure what that is but I like it.


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  (#7 (permalink)) Old
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Default 06-05-2008, 01:33 PM

I sure hope the carriers don't accept 4.5.0.37. If they do and more people load it over here, we will have a LOT of fried sim cards.

We should be getting this BIS 2.5 update in North America this weekend.
   
  (#8 (permalink)) Old
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Default 06-06-2008, 04:37 PM

A friend of mine on a business trip to US yesterday. He has a Chinamobile branded 8700 (finally, chinamobile starts selling now) which is connected to his company's BES running Lotus domino. His BB was working fine before he left China and he also enable BB roaming feature before his departure. However, once he landed in San Diego yesterday, his BB only showed lower case edge, meaning not connected to RIM server. After lengthy troubleshooting with tech support in Chinamobile, they still didn't have the solution for him. He also did pull battery and resent service book as I suggested him to do, no luck. Do you think it has something to do with the outage in Asia since he is roaming from that area? Basically, will a roaming BES user be affacted by a BIS upgrade/outages in his home region? Thanks a lot.
   
  (#9 (permalink)) Old
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Default 06-06-2008, 04:40 PM

I don't believe that would affect his capturing an EDGE signal.
An outage in the AsiaPacific area could affect his receipt of BES mail, however.
   
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Default 06-06-2008, 04:59 PM

Quote:
Originally Posted by JSanders View Post
I don't believe that would affect his capturing an EDGE signal.
An outage in the AsiaPacific area could affect his receipt of BES mail, however.
Thanks for the quick reply, JSanders! I kinda figured that is the reason too. Correct me if I am wrong, although BES users have their BB connected to an dedicated company server, the data still has to go through their carrier's backbone/server before reach RIM's side. Therefore, outage which causes carriers side outage will definitely affect both BIS and BES users.

Thanks again, JS!
   
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Default 06-06-2008, 05:04 PM

I do believe so (the data route, if I follow it the same as you).

Now that said, seen any US-West Coast outages posted today, there could be something local for sure. But there are enough SF users that someone would be saying something is lengthy or widespread.
   
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Default 06-06-2008, 05:08 PM

Quote:
Originally Posted by JSanders View Post
I do believe so (the data route, if I follow it the same as you).

Now that said, seen any US-West Coast outages posted today, there could be something local for sure. But there are enough SF users that someone would be saying something is lengthy or widespread.
Thanks again, and I will let him know before he smash his BB.
   
  (#13 (permalink)) Old
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Default 06-06-2008, 05:11 PM

Quote:
Originally Posted by JSanders View Post
I don't believe that would affect his capturing an EDGE signal.
An outage in the AsiaPacific area could affect his receipt of BES mail, however.
Actually, if there is an outage between the BES and RIM then any BES connected BB will be hit. This was most likely the issue. So, an Asia outage on an Asia BES will hit the handheld even if the handheld is in North America.

This happened to me during the big outage a year ago April. I was in Europe and the unexpected outage was in North America. My BB was hit but European BB's were unaffected.
   
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Default 06-06-2008, 05:13 PM

But would that effect the EDGE signal? I understand it affecting the receipt and sending of mail, but what about the actual tower signal he shows?
   
  (#15 (permalink)) Old
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Default 06-06-2008, 05:19 PM

Yes. When I was in Europe and the North American connection went down, I lost my EDGE to edge/GSM. Other local users didn't have the problem.
   
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Default 06-06-2008, 05:20 PM

Quote:
Originally Posted by JSanders View Post
But would that effect the EDGE signal? I understand it affecting the receipt and sending of mail, but what about the actual tower signal he shows?
But is that true that "edge" means you are connected to carrier's mobile network at EDGE speed, but you are not connected to RIM server for data? Thanks.
   
  (#17 (permalink)) Old
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Default 06-06-2008, 05:21 PM

That's correct. EDGE means you're connected to RIM data.
   
  (#18 (permalink)) Old
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Default 06-06-2008, 05:23 PM

Quote:
Originally Posted by John Clark View Post
That's correct. EDGE means you're connected to RIM data.
Thanks both of you, JS and John. Learn something new everyday, haha!
   
  (#20 (permalink)) Old
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Default 06-06-2008, 05:38 PM

I only know cuz it happened to me during that big outage that made the news. It sucked because I was on a trip and really needed my BB, too. It happened when I woke up over there and we were heading back across the atlantic that afternoon.
   
  (#21 (permalink)) Old
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Default 06-06-2008, 11:50 PM

Will ATT get this update? If so when will we see the results?
   
  (#22 (permalink)) Old
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Default 06-07-2008, 12:47 AM

Quote:
Originally Posted by mbranscum View Post
Will ATT get this update? If so when will we see the results?
Yes, all carriers will get this update evenutally as RIM upgrades its servers. We in North America should see it by mid-summer, hopefully.
   
  (#23 (permalink)) Old
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Default 06-07-2008, 05:12 PM

Quote:
Originally Posted by ricpac View Post
We're gettin' 2.5 first!
Did you get it?

If you did, how does it?
   
  (#24 (permalink)) Old
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Default 06-07-2008, 09:47 PM

I need OS 4.5 to get the whole feeling of being on BIS 2.5.


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  (#25 (permalink)) Old
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Default 06-08-2008, 09:59 AM

run on BIS 2.5, BES 4.1.5 and OS 4.5.0.37 right now :D
can retreive HTML email and save attachment :D


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  (#26 (permalink)) Old
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Default 06-08-2008, 10:18 AM

Quote:
Originally Posted by cellindo View Post
run on BIS 2.5, BES 4.1.5 and OS 4.5.0.37 right now :D
can retreive HTML email and save attachment :D
If you can, post some screen shots.
   
  (#27 (permalink)) Old
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Default 06-08-2008, 10:53 AM

Quote:
Originally Posted by ricpac View Post
I need OS 4.5 to get the whole feeling of being on BIS 2.5.
They promised this will work in BIS 2.5:

Support for Windows Live™ Hotmail® integration

Integrating a Windows Live Hotmail email account results in the following:
  • Real-time delivery of email messages replaces the standard 15 minute polling interval
  • No restrictions; all Windows Live Hotmail accounts can be integrated

Windows Live Hotmail email accounts integrated using BlackBerry Internet Service 2.4 or earlier must be deleted and then re-integrated to turn on the enhanced features.

Taken from: New features in BlackBerry Internet Service 2.5


Does it work?
   
  (#28 (permalink)) Old
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Default 06-08-2008, 07:30 PM

Yes, Hotmail now works--guaranteed.


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  (#29 (permalink)) Old
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Default 06-10-2008, 12:21 PM

yes but must reactivate every 90 days...
and some bugs
already set From Mail Name in webclient
but when send email using hotmail from BB. from name still come from email address. not from name which i set in webclient


Quote:
Originally Posted by ricpac View Post
Yes, Hotmail now works--guaranteed.


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  (#30 (permalink)) Old
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Default 06-11-2008, 06:12 AM

Has anyone actually been able to actually use BIS 2.5 as yet in APAC region?
   
  (#31 (permalink)) Old
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Default 06-11-2008, 07:11 AM

Quote:
Originally Posted by dilipc View Post
Has anyone actually been able to actually use BIS 2.5 as yet in APAC region?
Yes. Read this thread http://www.blackberryforums.com/gene...l-hotmail.html


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  (#32 (permalink)) Old
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Default 06-11-2008, 07:27 AM

Quote:
Originally Posted by cellindo View Post
yes but must reactivate every 90 days...
and some bugs
already set From Mail Name in webclient
but when send email using hotmail from BB. from name still come from email address. not from name which i set in webclient
I've got no problems with re-activation as all you need to do is re-enter your password on the BIS website once every 90 days plus--you also get an email reminder before you need to do that (I've read that somewhere). As for your issue with the "From Mail Name" not appearing on emails sent from your BB, make sure to set the "Your Name" correctly on your Hotmail account on the BIS website. Let me know if you need screenshots.


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Last edited by ricpac : 06-11-2008 at 07:28 AM.
   
  (#33 (permalink)) Old
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Default 06-11-2008, 08:00 AM

Quote:
Originally Posted by John Clark View Post
The big news here is the BIS 2.5 Activation on June 7!!!!!
How would I get to know if my carrier has upgraded to BIS 2.5?
   
  (#34 (permalink)) Old
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Default 06-11-2008, 07:13 PM

How?

A) Visit this web site often, read news.

or

B) Create fresh free hotmail account and every few days try integrating it. The day you can - your carrier has upgraded to BIS 2.5.
   
  (#35 (permalink)) Old
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Default 06-11-2008, 09:10 PM

@dilipc, call your carrier. Or better yet, create a hotmail account and integrate it. If you are successful then your carrier is on BIS 2.5 as what BerryOne has also pointed out.

Also, follow the link I posted on reply #31.


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  (#36 (permalink)) Old
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Default 06-11-2008, 10:53 PM

Thanks guys! I set up a hotmail account, now its called a live.com account. I presume this would be the same as hotmail as far as BIS 2.5 is concerned?
   
  (#37 (permalink)) Old
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Default 06-12-2008, 02:59 AM

I got HTML email since 6/8, the pics won't load by themself, you have to click "Get Images" in the menu to get them to load.
   
  (#38 (permalink)) Old
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Default 06-12-2008, 08:20 AM

Quote:
Originally Posted by citydupe View Post
I got HTML email since 6/8, the pics won't load by themself, you have to click "Get Images" in the menu to get them to load.
You can choose to let your device get the images automatically for you. Read more info here: http://www.blackberryforums.com/gene...l-hotmail.html


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  (#39 (permalink)) Old
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Default 06-13-2008, 12:24 AM

Quote:
Originally Posted by MrKyoo View Post
If you can, post some screen shots.
correction, ONLY BIS support HTML
Attached Images
File Type: jpg HTML.JPG (10.5 KB, 8 views)


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