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Old 06-03-2008, 04:35 PM   #1 (permalink)
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Default RIM Asia-Pacific BIS Upgrades/Outages-June 6-8

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This message is to inform you of scheduled network maintenance.
Maintenance Summary: BlackBerry Internet Service v2.4 - database preventative maintenance

Impact: BlackBerry Internet Service subscribers may be unable to send or receive messages, use the BlackBerry Internet Service web site, or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments during the maintenance.
Wireless service providers and device resellers may be unable to use BlackBerry administration web sites or perform activities such as creating subscriber accounts or provisioning services for subscribers during the maintenance. [0214]
Ticket Number: BBCHG35661
Change Window Start Date and Time: 6 June 2008 15:00:00 (GMT)
Change Window End Date and Time: 6 June 2008 19:00:00 (GMT)
Estimated Duration of Service Impact: 1 hour(s) and 0 minute(s)
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Purpose: RIM Software Follow-up maintenance
EST = GMT - 5 hours
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This message is to inform you of scheduled network maintenance.
Maintenance Summary: BlackBerry Internet Service v2.5 - feature activation
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Wireless service providers and device resellers may be unable to use BlackBerry administration web sites or perform activities such as creating subscriber accounts or provisioning services for subscribers during the maintenance. [0214]
Ticket Number: BBCHG31646
Change Window Start Date and Time: 7 June 2008 15:00:00 (GMT)
Change Window End Date and Time: 7 June 2008 19:00:00 (GMT)
Estimated Duration of Service Impact: 0 hour(s) and 30 minute(s)
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Purpose: RIM Software Configuration
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This message is to inform you of scheduled network maintenance.
Maintenance Summary: BlackBerry Internet Service v2.4 upgrade to v2.5 (contingency ticket for BBCHG30464)
Impact: BlackBerry Internet Service subscribers may be unable to send or receive messages, use the BlackBerry Internet Service web site, or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments during the maintenance.
Wireless service providers and device resellers may be unable to use BlackBerry administration web sites or perform activities such as creating subscriber accounts or provisioning services for subscribers during the maintenance. [0214]
Ticket Number: BBCHG30467
Change Window Start Date and Time: 7 June 2008 15:00:00 (GMT)
Change Window End Date and Time: 7 June 2008 19:00:00 (GMT)
Estimated Duration of Service Impact: 4 hour(s) and 0 minute(s)
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Purpose: RIM Software Upgrade
EST = GMT - 5 hours
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Old 06-03-2008, 04:57 PM   #2 (permalink)
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Great! Thanks so much.
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Old 06-03-2008, 05:08 PM   #3 (permalink)
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The big news here is the BIS 2.5 Activation on June 7!!!!!
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Old 06-03-2008, 05:20 PM   #4 (permalink)
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Yes Sir! It's in Bold up there! We're gettin' 2.5 first!

And probably 4.5 a little after...
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Old 06-05-2008, 10:16 AM   #5 (permalink)
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:D 2.5 already on while maintenance last weekend, but HTML email support probably will come after this weekend maintenance :D

your carrier already accept 4.5.0.37? if the answer YES, thats mean you will get 4.5 soon


Quote:
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Yes Sir! It's in Bold up there! We're gettin' 2.5 first!

And probably 4.5 a little after...
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Old 06-05-2008, 12:26 PM   #6 (permalink)
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I only have the T-Mobile 4.2.2.180 and my replies to HTML emails coming from Outlook are received as HTML (formatting is intact) in Outlook as well--they don't show up as plain text like before. So I'm not sure what that is but I like it.
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Old 06-05-2008, 12:33 PM   #7 (permalink)
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I sure hope the carriers don't accept 4.5.0.37. If they do and more people load it over here, we will have a LOT of fried sim cards.

We should be getting this BIS 2.5 update in North America this weekend.
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Old 06-06-2008, 03:37 PM   #8 (permalink)
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A friend of mine on a business trip to US yesterday. He has a Chinamobile branded 8700 (finally, chinamobile starts selling now) which is connected to his company's BES running Lotus domino. His BB was working fine before he left China and he also enable BB roaming feature before his departure. However, once he landed in San Diego yesterday, his BB only showed lower case edge, meaning not connected to RIM server. After lengthy troubleshooting with tech support in Chinamobile, they still didn't have the solution for him. He also did pull battery and resent service book as I suggested him to do, no luck. Do you think it has something to do with the outage in Asia since he is roaming from that area? Basically, will a roaming BES user be affacted by a BIS upgrade/outages in his home region? Thanks a lot.
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Old 06-06-2008, 03:40 PM   #9 (permalink)
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I don't believe that would affect his capturing an EDGE signal.
An outage in the AsiaPacific area could affect his receipt of BES mail, however.
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Old 06-06-2008, 03:59 PM   #10 (permalink)
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Quote:
Originally Posted by JSanders View Post
I don't believe that would affect his capturing an EDGE signal.
An outage in the AsiaPacific area could affect his receipt of BES mail, however.
Thanks for the quick reply, JSanders! I kinda figured that is the reason too. Correct me if I am wrong, although BES users have their BB connected to an dedicated company server, the data still has to go through their carrier's backbone/server before reach RIM's side. Therefore, outage which causes carriers side outage will definitely affect both BIS and BES users.

Thanks again, JS!
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Old 06-06-2008, 04:04 PM   #11 (permalink)
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I do believe so (the data route, if I follow it the same as you).

Now that said, seen any US-West Coast outages posted today, there could be something local for sure. But there are enough SF users that someone would be saying something is lengthy or widespread.
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Old 06-06-2008, 04:08 PM   #12 (permalink)
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Quote:
Originally Posted by JSanders View Post
I do believe so (the data route, if I follow it the same as you).

Now that said, seen any US-West Coast outages posted today, there could be something local for sure. But there are enough SF users that someone would be saying something is lengthy or widespread.
Thanks again, and I will let him know before he smash his BB.
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Old 06-06-2008, 04:11 PM   #13 (permalink)
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Quote:
Originally Posted by JSanders View Post
I don't believe that would affect his capturing an EDGE signal.
An outage in the AsiaPacific area could affect his receipt of BES mail, however.
Actually, if there is an outage between the BES and RIM then any BES connected BB will be hit. This was most likely the issue. So, an Asia outage on an Asia BES will hit the handheld even if the handheld is in North America.

This happened to me during the big outage a year ago April. I was in Europe and the unexpected outage was in North America. My BB was hit but European BB's were unaffected.
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Old 06-06-2008, 04:13 PM   #14 (permalink)
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But would that effect the EDGE signal? I understand it affecting the receipt and sending of mail, but what about the actual tower signal he shows?
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Old 06-06-2008, 04:19 PM   #15 (permalink)
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Yes. When I was in Europe and the North American connection went down, I lost my EDGE to edge/GSM. Other local users didn't have the problem.
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Old 06-06-2008, 04:20 PM   #16 (permalink)
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Quote:
Originally Posted by JSanders View Post
But would that effect the EDGE signal? I understand it affecting the receipt and sending of mail, but what about the actual tower signal he shows?
But is that true that "edge" means you are connected to carrier's mobile network at EDGE speed, but you are not connected to RIM server for data? Thanks.
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Old 06-06-2008, 04:21 PM   #17 (permalink)
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That's correct. EDGE means you're connected to RIM data.
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Old 06-06-2008, 04:23 PM   #18 (permalink)
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Quote:
Originally Posted by John Clark View Post
That's correct. EDGE means you're connected to RIM data.
Thanks both of you, JS and John. Learn something new everyday, haha!
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Old 06-06-2008, 04:26 PM   #19 (permalink)
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^^ditto

Thanks JC
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Old 06-06-2008, 04:38 PM   #20 (permalink)
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I only know cuz it happened to me during that big outage that made the news. It sucked because I was on a trip and really needed my BB, too. It happened when I woke up over there and we were heading back across the atlantic that afternoon.
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