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Old 06-13-2008, 11:29 AM   #1 (permalink)
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Default June 21-22 North American RIM Scheduled Maintenance

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Three notices for June 21-22 weekend. None of these notices refer to BIS 2.5, but I am thinking this is all moving in that direction... you will note a seperate notification for the Asia Pacific region specifically references BIS 2.5 feature activation (woo-hoo!).

1) Critical-S1 Severity Maintenance (New) for BlackBerry Internet Service (v2.x) Account Integration service for subscribers of *The Americas BIS 2.x (MULT)


Maintenance Summary: BlackBerry Internet Service v.2.4 - administrative maintenance

Impact: BlackBerry Internet Service subscribers may be unable to receive messages from integrated email accounts during the maintenance.
  • Change Window Start Date and Time: 21 June 2008 02:00:00 (EDT)
  • Change Window End Date and Time: 21 June 2008 06:00:00 (EDT)
  • Estimated Duration of Service Impact: 1 hour(s) and 0 minute(s)
  • % of Subscribers Affected: 100.00 (estimated)
Purpose: Server Upgrade

EST = GMT - 5 hours
EDT = GMT - 4 hours
AEST = GMT + 10 hours
*************************

2) Critical-S1 Severity Maintenance (New) for BlackBerry Relay service for subscribers of *The Americas Network (MULT)

This message is to inform you of scheduled network maintenance.

Maintenance Summary: BlackBerry Infrastructure v3.3 upgrade to v3.4 (contingency ticket for BBCHG25065)

Impact: BlackBerry subscribers may be unable to send or receive messages during the maintenance. Subscribers may also be unable to register their device, roam in another location, or use other services such as Internet browsing.

BlackBerry Internet Service subscribers may be unable to use the BlackBerry Internet Service web site or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments during the maintenance.

Devices may not receive new service books during the maintenance. BlackBerry Connect and BlackBerry-enabled devices that require a new PIN may be unable to receive the PIN.

BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure during the maintenance.

Wireless service providers and device resellers may be unable to use BlackBerry administration web sites or perform activities such as creating subscriber accounts or provisioning services for subscribers during the maintenance. [0364]

Ticket Number: BBCHG35537
  • Change Window Start Date and Time: 22 June 2008 02:00:00 (EDT)
  • Change Window End Date and Time: 22 June 2008 06:00:00 (EDT)
  • Estimated Duration of Service Impact: 4 hour(s) and 0 minute(s)
  • % of Subscribers Affected: 100.00 (estimated)
Purpose: RIM Software Upgrade
*************************

Critical-S1 Severity Maintenance (New) for BlackBerry Internet Service (v2.x) Email service for subscribers of *The Americas BIS 2.x (MULT)
Sent: Jun 12, 2008 3:31 PM

This message is to inform you of scheduled network maintenance.

Maintenance Summary: BlackBerry Internet Service v2.4 - database administrative maintenance (contingency ticket for BBCHG34511)

Impact: BlackBerry Internet Service subscribers may be unable to send or receive messages, use the BlackBerry Internet Service web site, or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments during the maintenance.

Wireless service providers and device resellers may be unable to use BlackBerry administration web sites or perform activities such as creating subscriber accounts or provisioning services for subscribers during the maintenance.
  • Change Window Start Date and Time: 22 June 2008 02:00:00 (EDT)
  • Change Window End Date and Time: 22 June 2008 06:00:00 (EDT)
  • Estimated Duration of Service Impact: 4 hour(s) and 0 minute(s)
  • % of Subscribers Affected: 100.00 (estimated)
Purpose: RIM Software Testing
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Old 06-13-2008, 12:25 PM   #2 (permalink)
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Thanks for the info. It is kinda make me upset that RIM is so slow to update one of its major markets, in which made blackberry popular than ever. Even Asia went and got the update before RIM's homeland.

On the other hand, I guess the reason RIM updated APAC first is to use it to test out the full scale rollout in NA, since asia has lower number of subscribers. Therefore, if anything goes wrong, the impact will be minimal.

Can't wait to see BIS 2.5 and HTML email support
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Old 06-13-2008, 12:27 PM   #3 (permalink)
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Quote:
Originally Posted by penpower View Post
On the other hand, I guess the reason RIM updated APAC first is to use it to test out the full scale rollout in NA, since asia has lower number of subscribers. Therefore, if anything goes wrong, the impact will be minimal.
That is exactly my guess... less impacted users, easier to troubleshoot issues after the fact, etc., AND, if there is a FUBAR, could be less impact on the RIM stock... than if the FUBAR impacted all of North America.

Just my thoughts.
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Old 06-21-2008, 01:15 PM   #4 (permalink)
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bump, taking place this current weekend.
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Old 06-22-2008, 02:36 AM   #5 (permalink)
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Bump....taking place now! My BB isn't working....See y'all in the mornin'!
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Old 06-22-2008, 02:50 AM   #6 (permalink)
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Bump....taking place now! My BB isn't working....See y'all in the mornin'!
yep. my berry just went down at 2336 hours.
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Old 06-22-2008, 03:51 AM   #7 (permalink)
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The strange thing is, opera mini IS working! No email, no browser, but opera is working.
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Old 06-22-2008, 04:25 AM   #8 (permalink)
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Originally Posted by TheFiddler View Post
The strange thing is, opera mini IS working! No email, no browser, but opera is working.
As it uses your APN settings and does not go via BIS.
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Old 06-22-2008, 05:58 AM   #9 (permalink)
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so, did anyone, especially those with 4.5, get anything new?
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Old 06-22-2008, 06:32 AM   #10 (permalink)
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When the system is down do we lose all service or does the phone still send and recieve calls ?
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Old 06-22-2008, 07:11 AM   #11 (permalink)
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Originally Posted by sartwell View Post
When the system is down do we lose all service or does the phone still send and recieve calls ?
you only lose blackberry related services that function on the blackberry network, like internet, email, pin messaging, and bbim. everything else that relates to phone still works as well as any data that uses your provider's APN and not the BIS network.
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Old 06-22-2008, 07:16 AM   #12 (permalink)
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all well here, mail coming in and all.

This was only for server upgrades and maintenance, you really shouldn't notice anything new or different. I don't.
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Old 06-22-2008, 08:39 AM   #13 (permalink)
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Quote:
Originally Posted by oakie View Post
you only lose blackberry related services that function on the blackberry network, like internet, email, pin messaging, and bbim. everything else that relates to phone still works as well as any data that uses your provider's APN and not the BIS network.
Thanks, I'm new to all this BlackBerry stuff but so far I love it.
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Old 06-22-2008, 09:00 AM   #14 (permalink)
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Originally Posted by JSanders View Post
all well here, mail coming in and all.

This was only for server upgrades and maintenance, you really shouldn't notice anything new or different. I don't.
bummer. i was hoping they were being shady or maybe did it all this weekend instead of breaking it up over 2 weekends.
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Old 06-22-2008, 09:03 AM   #15 (permalink)
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The only notice mentioning 2.5 has been for next weekend.
But HTML is up and working last weekend in the AsiaPacific region, and this current w/end in UK/Europe. Good signs all around.
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Old 06-22-2008, 09:25 AM   #16 (permalink)
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Quote:
Originally Posted by JSanders View Post
The only notice mentioning 2.5 has been for next weekend.
But HTML is up and working last weekend in the AsiaPacific region, and this current w/end in UK/Europe. Good signs all around.
good that they use other regions as guinea pigs to root out any issues with deployment... bummer that we end up last to get things.
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