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Old 06-18-2008, 07:39 AM   #21 (permalink)
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Just received this from my ATT rep. (Edited to protect the guilty)




Sent: Wednesday, June 18, 2008 8:30 AM
> Subject: FW: SIR level 1 Unplanned Update External Partner
> TT000007257842
>
> I just received this a moment ago. RIM has an issue in the Southeast
> where they are moving all data traffic through a different data center. They are working on this now.
>
> I will keep you posted as I receive additional information.
>
> Users affected will receive a lower case "edge" or "gprs" on their device screen.
>
>
>
> -----Original Message-----
> > Sent: Wednesday, June 18, 2008 8:21 AM
> > Subject: FW: SIR level 1 Unplanned Update External Partner
> > TT000007257842
>
> Some customers with RIM Blackberry devices are not able to access RIM
> services from their device. Customers are complaining of lower case
> gprs and edge. The MNOC is working on moving traffic to other data
> centers this morning. This outage is affecting all Southeast markets.
>
> Updates to follow.
>
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Old 06-18-2008, 07:50 AM   #22 (permalink)
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Well, I am in Atlanta and I just looked down at my phone and noticed that all my networks were turned off.

So I turned them on and now it appears to be working, but it was definitely out all morning till now.

My question is, what is edge vs. EDGE

I mean, what is the technical difference?
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Old 06-18-2008, 07:53 AM   #23 (permalink)
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Just got tons of e-mails to BB. EDGE back on here.
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Old 06-18-2008, 07:56 AM   #24 (permalink)
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Default AT&T Outage

Back up in Atlanta!!
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Old 06-18-2008, 07:57 AM   #25 (permalink)
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Interesting note: When my BB was reading 'edge', I had 4 (of 5 bars). I live in an area of Atlanta sub. that has weak coverage because of a golf course. Now that 'EDGE' is back, I am back down to 2 bars. Not an expert on cellular coverage, but I would think that 'EDGE' would reach further then 'edge'.
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Old 06-18-2008, 08:01 AM   #26 (permalink)
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Default Lower Alabama

Outage is speratic, some users receiving fine and others are not. Same issue some have lowercase edge.
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Old 06-18-2008, 08:03 AM   #27 (permalink)
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Up in Atlanta now. It happened around 8:50 AM.

So are they doing a work-around for South Eastern states until they fix the original problem(s)?
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Old 06-18-2008, 08:04 AM   #28 (permalink)
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I was down to 'edge' for about an hour this AM, back up to EDGE now.

I was also in a building that entire period... I turned of the mobile network a couple times and it would regain EDGE and fall back to edge quickly.

Birmingham, AL here
BIS.
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Old 06-18-2008, 08:05 AM   #29 (permalink)
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AT&T reported that the affected area is growing and is spreading into international markets as well.
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Old 06-18-2008, 09:34 AM   #30 (permalink)
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Can only get "GSM" on phone in Northern New Jersey.
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Old 06-18-2008, 09:40 AM   #31 (permalink)
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Quote:
Originally Posted by AllanRosen View Post
Can only get "GSM" on phone in Northern New Jersey.
that would imply a data plan problem with AT&T. you are getting ZERO data. Pull the battery for 30 seconds with the device on and then put it back in to boot up.
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Old 06-18-2008, 09:50 AM   #32 (permalink)
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Quote:
Originally Posted by Matt.M View Post
Atlanta is down. 5 users that I have talked to so far.
I'm in downtown Atlanta and it's working fine and has been all morning.
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Old 06-18-2008, 10:10 AM   #33 (permalink)
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Quote:
Originally Posted by Sith_Apprentice View Post
that would imply a data plan problem with AT&T. you are getting ZERO data. Pull the battery for 30 seconds with the device on and then put it back in to boot up.
I did 3 battery pulls--- now I get edge but only in small letters. I also just off the phone with AT&T--- they tell me it's a nation-wide data problem, although my daughter has full EDGE in NYC.
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Old 06-18-2008, 10:19 AM   #34 (permalink)
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It's slowly going nationwide, I'm hoping I can finish this EA for the CEO on his new BB before it hits us in Troy Michigan. All other AT&T BB's here are fine.
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Old 06-18-2008, 10:19 AM   #35 (permalink)
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It is sporadic. I was down, now up. RIM has a data workaround now, but it is not serving everyone.
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Old 06-18-2008, 10:26 AM   #36 (permalink)
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Ok I'm in Michigan and I have a different carrier but since yesterday evening I haven't been receiving emails from all my accounts.

Is this related? It shows EDGE and I've power cycled, re-registered, did the service books and still no received emails. I can send but not receive, from one to two of my accounts.
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Old 06-18-2008, 10:45 AM   #37 (permalink)
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Default Im in Houston, TX I had gsm only

Almost all day yesterday I had GSM only, EDGE very very sporadicly, today as of an hour or so ago seems to be back on... I am using os 4.5... almost rolled it back to see if that was the issue...
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Old 06-18-2008, 11:04 AM   #38 (permalink)
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Wirelessly posted (positive thoughts!!!)

MƯ BB is working in VA for ATT
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Old 06-18-2008, 12:15 PM   #39 (permalink)
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So what is difference between edge and EDGE?
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Old 06-18-2008, 12:51 PM   #40 (permalink)
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With edge, you can only do phone, SMS and generic data via your carrier's APN. With EDGE, you can do phone, SMS and then the BlackBerry Services (emails and PINs).
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