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06-28-2008, 04:26 PM
Wirelessly posted (8310; The Juggernaut)
**This service outage window is almost expired, but in case it were affecting anyone... Here it is.**
Subject: BB99048 High-S2 Severity Incident (Restoral) for BlackBerry Relay service for subscribers of *The Americas Network (MULT)
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Impact: BlackBerry subscribers may experience delays in receiving messages and may receive an "x" when sending messages. Subscribers may also be unable to register their device, roam in another location, or use other services such as Internet browsing.
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BlackBerry Internet Service subscribers may be unable to use the BlackBerry Internet Service web site or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments.
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Devices may not receive new service books. BlackBerry Connect and BlackBerry-enabled devices that require a new PIN may be unable to receive the PIN.
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BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure.
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Wireless service providers and device resellers may experience delays in using BlackBerry administration web sites or performing activities such as creating subscriber accounts or provisioning services for subscribers. [0819]
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Ticket Number: BB99048
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Start Date and Time: 28 June 2008 13:10:33 (EDT)
End Date and Time: 28 June 2008 15:29:00 (EDT)
Duration: 2* hour(s) and* 19 minute(s)
% of Subscribers Affected: 50.00 (estimated)
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Cause: Under Investigation
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The BlackBerry Support team is working toward resolution as quickly as possible. We apologize for any inconvenience and thank you for your patience during this time.
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EST =** GMT - 5 hours
EDT =** GMT - 4 hours
AEST = GMT + 10 hours
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