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Old 06-28-2008, 05:56 PM   #1 (permalink)
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Subject: BB99055 High-S2 Severity Incident (New) for BlackBerry Relay service for subscribers of *The Americas Network (MULT)

Impact: BlackBerry subscribers may experience delays in receiving messages and may receive an "x" when sending messages. Subscribers may also be unable to register their device, roam in another location, or use other services such as Internet browsing.

BlackBerry Internet Service subscribers may be unable to use the BlackBerry Internet Service web site or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments.

Devices may not receive new service books. BlackBerry Connect and BlackBerry-enabled devices that require a new PIN may be unable to receive the PIN.

BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure.

Wireless service providers and device resellers may experience delays in using BlackBerry administration web sites or performing activities such as creating subscriber accounts or provisioning services for subscribers.

Ticket Number: BB99055

Start Date and Time: 28 June 2008 18:24:12 (EDT)
Duration: Ongoing
% of Subscribers Affected: 50.00 (estimated)

Cause: Under Investigation

The BlackBerry Support team is working toward resolution as quickly as possible. We apologize for any inconvenience and thank you for your patience during this time.

EST = GMT - 5 hours
EDT = GMT - 4 hours
AEST = GMT + 10 hours
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Old 06-28-2008, 06:02 PM   #2 (permalink)
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I have had issues on and off through out the day. Currently have issues again. We'll get through it.
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Old 06-28-2008, 06:13 PM   #3 (permalink)
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I'm not getting anything either. I'm on TMo in TN
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Old 06-28-2008, 06:16 PM   #4 (permalink)
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Wirelessly posted (8310; The Juggernaut)

My service has been spotty, but up for most part. In the secluded location where I am today, its difficukt to determine if my issues are related to this or just the barely one bar of service.
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Old 06-28-2008, 06:35 PM   #5 (permalink)
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Wirelessly posted

Troubles all day here, traveling through N al. Hopefully it will ve resolved soon, since I am heading to sarasota for vaca
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Old 06-28-2008, 07:22 PM   #6 (permalink)
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Quote:
Originally Posted by JSanders View Post
Wirelessly posted (8310; The Juggernaut)

My service has been spotty, but up for most part. In the secluded location where I am today, its difficukt to determine if my issues are related to this or just the barely one bar of service.
I hear 'ya, and am in the same situation. Service has been off & on all day, though I've seen worse.
I'm still ready to pop the top on my finest box of champagne when it's over.
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Old 06-28-2008, 08:49 PM   #7 (permalink)
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Haven't had good service all day. No Blackberry Internet and very slow or no Blackberry email. TMobile browser is working and so is the email through the non BB service.
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Old 06-28-2008, 10:31 PM   #8 (permalink)
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Wirelessly posted (8330)

Quote:
Originally Posted by JSanders
Wirelessly posted (8310; The Juggernaut)

My service has been spotty, but up for most part. In the secluded location where I am today, its difficukt to determine if my issues are related to this or just the barely one bar of service.
Same here from northern cal this morning through Phoenix to Tampa -- very slow most of the time. Getting 0 to 2 bars in this hotel where I've stayed several times before and had no problems. Took many tries to even load this thread and site.
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Old 06-28-2008, 10:42 PM   #9 (permalink)
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Still going here in Miami, FL. Down here for the weekend for my grandmother's funeral and trying to use TeleNav to get anywhere has been pointless!! I was stuck at one point, so I stopped at Starbucks and used the wifi to connect and get my route on my 8320. Then I made it back to the hotel...what a PIA....
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