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Old 10-24-2008, 05:24 AM   #1 (permalink)
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Default Apparent BIS Outage 24-25 Oct

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I got up this morning 3am PST and notice I have no email on my Bold. I notice data will not work. I have 5 bars 3g but the little Blackberry symbol in between the 3g and signal indicator is off. I did a battery pull and still no fix. The network test says i am connected to the mobile network but not BIS or BES.

Usually a battery pull will fix these type of issues but not in this case.
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Old 10-24-2008, 05:54 AM   #2 (permalink)
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You're right. I'm in the same boat in Chicago. Wondering why there was no email this morning. Read you post and switched to 2G and my mail poured in.
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Old 10-24-2008, 06:37 AM   #3 (permalink)
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No problems here, on ATT and BIS, and Bold.
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Old 10-24-2008, 06:39 AM   #4 (permalink)
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Wirelessly posted (Verizon 8830)

If its any consolation,congrats on the new device.
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Old 10-24-2008, 06:40 AM   #5 (permalink)
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Old 10-24-2008, 06:43 AM   #6 (permalink)
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Northern NJ and NYC: All normal here. Good 3G signal, email and internet working.
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Old 10-24-2008, 08:27 AM   #7 (permalink)
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how do you put it in EDGE?
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Old 10-24-2008, 09:10 AM   #8 (permalink)
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Quote:
Originally Posted by richard371 View Post
how do you put it in EDGE?
look at options, mobile network.

It was my understanding that it was not something you van control in terms of getting the 1XEV
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Old 10-24-2008, 09:39 AM   #9 (permalink)
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I don't know why this is so hard. Im in the mobile network options and cannot find this. I don't have a network mode field that the instructions say to change. Maybe the ATT FW does not have this option?
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Old 10-24-2008, 09:43 AM   #10 (permalink)
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BTW my BES/BIS 4 dot connection icon is staying on better this morning. I hope this does not happen to often.
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Old 10-25-2008, 06:16 AM   #11 (permalink)
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I'm in Northern NJ on AT&T and have no email but have web access. I also can't sign in to BIS. Tells me to check my information and try again.
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Old 10-25-2008, 06:28 AM   #12 (permalink)
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Default BIS totally down???

4 BIS addresses, none received email since last night, and i cant log in to the BIS website.

anyone else?
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Old 10-25-2008, 06:43 AM   #13 (permalink)
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Wirelessly posted (Verizon 8830)

I received email
Although my wife was getting six hour delays on gmail
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Old 10-25-2008, 06:43 AM   #14 (permalink)
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Same here. I am in the western Philly suburbs on AT&T.

Quote:
Originally Posted by wjereb View Post
I'm in Northern NJ on AT&T and have no email but have web access. I also can't sign in to BIS. Tells me to check my information and try again.
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Old 10-25-2008, 06:47 AM   #15 (permalink)
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I would say do a battery pull reboot.

There was some RIM maintenance last evening affecting a very small percentage of users, but you could be part of that small group.
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Old 10-25-2008, 07:00 AM   #16 (permalink)
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Default Same here in Farifield County, CT

BES and web are fine. BIS is down and I'm unable to send service books. On AT&T.
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Old 10-25-2008, 07:05 AM   #17 (permalink)
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Doug, if you have not, do a powered on battery pull & reboot. Threre was a RIM maintenance outage last night which could have affected you or your area. It was shortlived and only affected a limited number of users, but...
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Old 10-25-2008, 07:27 AM   #18 (permalink)
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Quote:
Originally Posted by walds11 View Post
Same here. I am in the western Philly suburbs on AT&T.
Same here in New York area..internet working no email coming in or going out..have resent service books..battery pull. No email service :(
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Old 10-25-2008, 07:30 AM   #19 (permalink)
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yup... rebooted several times, no good. i was JUST finally able to login to the BIS site, resent service books and still nothing... not even the "congratulations" messages you normally get saying message delivery will start in 20 mins. definitely something wrong...
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Old 10-25-2008, 07:37 AM   #20 (permalink)
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I did a soft reset and still no go. I can log into the AT&T BIS website, but when I click on service books, it just says "processing, please wait..." Dang it!!!

Update: service books successfully sent, but nothing coming through on my device :(

I did a test send email and kicked back saying failed to contact service.
What the heck is going on?

Last edited by walds11 : 10-25-2008 at 07:41 AM. Reason: update
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