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Old 11-21-2008, 07:33 AM   #1 (permalink)
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Default AT&T Outage, Florida, South-East

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According to AT&T via ticket # 000008950215, there is a Florida wide
outage which may also be effecting the south-east. no ETA, no idea what
the problem is.
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Old 11-21-2008, 07:37 AM   #2 (permalink)
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We are down as well in Charlotte,NC - everyone has lower case edge.
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Old 11-21-2008, 07:38 AM   #3 (permalink)
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Down in northeast Atlanta market, I've got lowercase edge as well.
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Old 11-21-2008, 07:51 AM   #4 (permalink)
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Puerto Rico is down too (at least the towers covering the RP Medical Center)... No Internet, no Email, lowercase edge... BIS client here

System was working fine until around 7 AM

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Old 11-21-2008, 07:58 AM   #5 (permalink)
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Switching a lot between EDGE and GPRS... But it looks like the problem is over...

Last edited by yellowdragon : 11-21-2008 at 07:59 AM.
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Old 11-21-2008, 07:58 AM   #6 (permalink)
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all of the guys here just started working. We are in the Atlanta area
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Old 11-21-2008, 08:00 AM   #7 (permalink)
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My data is down also--Birmingham, AL on BIS.
I thought I had data earlier, but I was on WiFi at the time and did not realize it.


Quote:
This e-mail is to inform you of a network problem that MAY affect your Mobile Data Service.*

Trouble Ticket Number: TT000008958539

Severity: High

Description of Issue: Degradation of RIM Blackberry services

Location of Issue:* Southeast, All Markets

Start Time: 11/21/2008 4:40 AM PST

Symptoms you MAY experience: RIM Blackberry users may be unable to send/receive messages or may have difficulty connecting to the network.

Estimated time of repair: Unknown

Last edited by JSanders : 11-21-2008 at 08:35 AM.
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Old 11-21-2008, 08:07 AM   #8 (permalink)
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Reports are starting to come in that data services are starting to come back up.
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Old 11-21-2008, 08:28 AM   #9 (permalink)
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Im still getting lower case edge and 3G in the Atlanta area.
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Old 11-21-2008, 08:34 AM   #10 (permalink)
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updated from RIM:

Quote:
Trouble Ticket Number: TT000008958539

Severity: Low

Description of Issue: Degradation of RIM Blackberry services

Location of Issue: Southeast, All Markets

Start Time: 11/21/2008 4:40 AM PST

Symptoms you MAY experience: RIM Blackberry users may be unable to send/receive messages or may have difficulty connecting to the network.

Estimated time of repair: Unknown

UPDATE: The severity of this issue has been downgraded to Low. Technicians are engaged and continue to troubleshoot the reported issue.

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Old 11-21-2008, 09:01 AM   #11 (permalink)
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And, a further update:

Quote:
Trouble Ticket Number: TT000008958815

Severity: High

Description of Issue: Degradation of Voice service.

Location of Issue: Birmingham, AL and surrounding areas

Start Time: 11/21/2008 8:15 AM EST

Symptoms you MAY experience: Some Voice customers may be unable to place or receive calls due to a network issue

Estimated time of repair: Unknown
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Old 11-21-2008, 09:19 AM   #12 (permalink)
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Back up here in NE ATL.
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Old 11-21-2008, 11:12 AM   #13 (permalink)
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All my users are EDGE but no emails since 11:15am again. I am in NW Atlanta on ATT.
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Old 11-21-2008, 11:44 AM   #14 (permalink)
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Here in South Florida it seems to be back up and running smoothly again as of 11:45 AM. I've been able to send and receive emails and such without any glitches for the last hour so (for us at least) it looks like all is well.
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Old 11-21-2008, 02:23 PM   #15 (permalink)
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yeah, it was a short outage, I was back on around 11:00.
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