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Old 11-24-2008, 10:35 AM   #1 (permalink)
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Default RIM BIS Account Integration Outage 24 Nov

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(New) S2 Severity Incident for BlackBerry Internet Service (v2.x) Account Integration service for subscribers of *The Americas BIS 2.x (MULT)
Sent: Nov 24, 2008 11:26 AM

Impact: BlackBerry Internet Service subscribers may be unable to integrate new third-party email accounts. [0658]

Ticket Number: BB107872

Incident Window Start Date and Time: 24 November 2008 10:40:00 (EST).
Duration: Ongoing
% of Subscribers Affected: 100.00 (estimated)

The BlackBerry Support team is working toward resolution as quickly as possible. We apologize for any inconvenience and thank you for your patience during this time.

EST = GMT - 5 hours
EDT = GMT - 4 hours
AEST = GMT + 10 hours
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Old 11-25-2008, 05:38 PM   #2 (permalink)
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Wirelessly posted (8310 Curve)

Is this why I am still having problems with the BIS browser?
It hangs up and keeps saying requesting. Or is this ATT problem both BB and Media Net keep hanging up and unable to connect been 2 days already and intermittent
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Old 11-26-2008, 06:57 PM   #3 (permalink)
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No.
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Old 11-26-2008, 07:19 PM   #4 (permalink)
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Wirelessly posted (8310 Curve)

Thanks
5 min waiting to connect to the internet is ridiculous. That's if it does connect
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Old 12-01-2008, 11:54 AM   #5 (permalink)
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Anyone hear an ETR yet with this ticket? Just got my Berry on Saturday and it would be nice to get some e-mail!

Last edited by Cool9527 : 12-01-2008 at 11:57 AM.
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Old 12-01-2008, 12:00 PM   #6 (permalink)
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Everything's working fine as far as BIS email goes. I don't know why you wouldn't be getting emails. Try logging into the BIS and resend your service books.
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Old 12-01-2008, 12:24 PM   #7 (permalink)
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It won't let me log in to BIS as I'm a new user, so I haven't been able to set up any accounts due to this outage. Thanks though!
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Old 12-01-2008, 12:31 PM   #8 (permalink)
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I'm able to login to mine with no problems. I would contact AT&T and see if there's a problem with your account. No BIS issues have been reported and BIS emails are working fine.
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Old 12-01-2008, 12:36 PM   #9 (permalink)
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In DC here. For the past hour I'm getting nothing and re-sending books still have not been received yet. The crappy thing my work blackberry (on edge is working fine) but my 3g data is not working on my bold. Only 3G Voice! And therefore my att bold won't switch to edge towers...totally lame ATT!! Kudos whoever hoisted the money for a rogers bold sigh.
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Old 12-01-2008, 10:26 PM   #10 (permalink)
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Mine is out also (8830 WE on Sprint). i have been kicked up to advanced tech support and they indicate that there is a national outage with provisioning. I also can get text and voice, but no data. Argggg. They told me that I have to wait for the issue to clear, with no timeframe for the fix.
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Old 12-02-2008, 01:46 PM   #11 (permalink)
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I am having the same issue with Sprint....Text and voice but no data....and no time frame. Any ideas on what caused this issue???
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Old 12-02-2008, 02:12 PM   #12 (permalink)
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Are you able to login to your BIS account?

The thread you posted in had to do with provisioning BIS accounts, not regarding receiving data.
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Old 12-02-2008, 02:43 PM   #13 (permalink)
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Sorry I'm new at this not sure what you mean by provisioning.... yes, I can log into my BIS account.
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Old 12-02-2008, 02:43 PM   #14 (permalink)
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Sorry forgot to say that I'm using Unite...if that makes a difference.
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Old 12-02-2008, 03:02 PM   #15 (permalink)
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Provisioning: having the BIS account "connected" with the handheld device and service books pushed to the device.
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Old 12-02-2008, 03:05 PM   #16 (permalink)
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Thanks for the info...I can log onto my account and push the service books.
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Old 12-02-2008, 03:10 PM   #17 (permalink)
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I would do that, and then even remove the battery (while powered on) on your BB, reinsert and reboot.
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Old 12-02-2008, 05:12 PM   #18 (permalink)
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Anyone know when this will be fixed? I have a ticket open with RIM and they added me to a tracer of some sort due to the issue. It just says "We apologize an error occured" when I try to get into BIS on my phone or my t-mobile website.
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Old 12-02-2008, 05:38 PM   #19 (permalink)
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As far as has been reported, there is no current BIS outage.

You should ask TMo for a ticket number if they say there is. It could regional or a local issue to you.
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