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Old 02-02-2009, 10:58 AM   #1 (permalink)
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Unhappy RIM Data Outage 02/02/09

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I've got an office full of AT&T users in West Houston, TX with a Data Connection Refused message. Sim removal and reboot has no affect. Our users in Mississippi are all good.

Anybody else seeing problems? Any site to check current outages?
Thanks,
Allen
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Old 02-02-2009, 11:09 AM   #2 (permalink)
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Similar problems in North Houston - Greenspoint area. Can't re-activate blackberry, getting "No service connection" errors. Can't view internal or external webpages or receive e-mail.

EDIT: Just verified that several of our AT&T users cannot access any data connection or receive e-mail. Our Verizon users are just fine.

Last edited by AlxRogan : 02-02-2009 at 11:18 AM.
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Old 02-02-2009, 11:16 AM   #3 (permalink)
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Wirelessly posted (Paul 8700G - T-M)

I'm in north Houston between West & 529 & my data connection is fine. 11:15:50
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Old 02-02-2009, 11:20 AM   #4 (permalink)
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Default Outage in Austin TX

Blackberry users in Austin, TX been down since 8AM this morning. All phones say lowercase "edge" and "Data connection refused".
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Old 02-02-2009, 11:22 AM   #5 (permalink)
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Wirelessly posted (Paul 8700G - T-M)

I just got an email that there is a Texas wide problem on AT&T. Sorry about my prev post. I'm on T Mobile not AT&T.
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Old 02-02-2009, 11:23 AM   #6 (permalink)
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I had connection refused here in Dallas, I am on now, but very very slow downloads.
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Old 02-02-2009, 11:26 AM   #7 (permalink)
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Wirelessly posted (Paul 8700G - T-M)

Here's the email: [Sent by: bb-outage-bounces@dataoutages.com ]
AT&T is currently experiencing a Texas-area data outage. It appears to have started today at 9:40AM CST. AT&T Support was not able to provide an accurate ETA.

Data outage ticket number TT000009853115

Ethan Anderson

IT Technical Services Specialist

Cheniere Energy

713.375.5267
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Old 02-02-2009, 11:27 AM   #8 (permalink)
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Anyone have a link to an announcement by AT&T?
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Old 02-02-2009, 11:30 AM   #9 (permalink)
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Exclamation Austin Is Same - No Data Service

I have 1100 users here in Austin. Same reports as above. Our telecom group has been in contact with AT&T and confirmed outage. No ETR.
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Old 02-02-2009, 11:33 AM   #10 (permalink)
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Quote:
Originally Posted by austingecko View Post
Anyone have a link to an announcement by AT&T?
www[dot]dataoutages[dot]com /pipermail/bb-outage/2009-February/003396.html

From what I understand, RIM or the carrier don't provide direct notices about outages without a specific level of service agreement until after it's been resolved. I've used this site before and had great luck with getting information.
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Old 02-02-2009, 11:56 AM   #11 (permalink)
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We also try to get the updates posted on Twitter / dataoutages and at http://blog.dataoutages.com as we get them.
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Old 02-02-2009, 12:16 PM   #12 (permalink)
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Default TMO BB - No BIS?

Sometime between 7AM and 11AM CST this morning my BIS stopped working. When I go online to T-Mobile.com to check out the internet email settings, it asks me for my PIN and IMEI numbers. It eventually errors out with:

We apologize, there was an error trying to access the service. Please click here to try again.


I am now on the phone with BB support at TMO and he can replicate the issue. While there is no known outage, he just heard the rep next to him having the same issue.

I logged onto the Wife's TMO BB account and it's fine.

PIN to the BB works fine. EDGE, full signal etc.

Hard pull, Host routing table etc. all done.

They are escalating this to RIM.


Edit: RIM Confirms that a server is out on RIM's side and other carriers are affected. They do not have a ETA as to when it will be resolved. This is a known issue on RIM's side.

Last edited by Jumpin_Joe : 02-02-2009 at 12:39 PM. Reason: RIM Update
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Old 02-02-2009, 12:18 PM   #13 (permalink)
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Default GMail not working?

I stopped getting email on my Bold about ten hours ago. Tried a battery pull, resent service books.

The diagnostic test says that I am not connected to Gmail. My Blackberry email address (@mobileeemail.vodafone.in) works fine.

Any idea why this would happen? It just stopped working, I didn't change anything.
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Old 02-02-2009, 12:56 PM   #14 (permalink)
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Default RIM Outage 2/2/2009 Multiple Carriers

There is a nationwide RIM outage... Check the following thread in this forum:

TMO BB - No BIS?
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Old 02-02-2009, 01:03 PM   #15 (permalink)
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Working OK in San Diego
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Old 02-02-2009, 01:26 PM   #16 (permalink)
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It would appear I'm not the only one:

Boy Genius Report
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Old 02-02-2009, 01:43 PM   #17 (permalink)
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Quote:
Originally Posted by jpfinfo View Post
There is a nationwide RIM outage... Check the following thread in this forum:

TMO BB - No BIS?
There is NOT a nationwide RIM outage.. that is hogwash. There is a limited area of Texas with ATT data down. That is all.
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Old 02-02-2009, 01:44 PM   #18 (permalink)
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I'm still trying to figure out what drugs these people are on. It's been confirmed that it's a AT&T Data outage in TX only. Nobody else can provide a trouble ticket number and AT&T has confirmed it.
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Old 02-02-2009, 01:55 PM   #19 (permalink)
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Quote:
Originally Posted by audit View Post
I'm still trying to figure out what drugs these people are on. It's been confirmed that it's a AT&T Data outage in TX only. Nobody else can provide a trouble ticket number and AT&T has confirmed it.
I personally suspect that AT&T is having a data issue which is independent of a specific RIM box being down in their data center (which is what I was told).

If someone wants my RIM ticket number, they can PM me.

Last edited by Jumpin_Joe : 02-02-2009 at 01:56 PM. Reason: Typo
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Old 02-02-2009, 02:00 PM   #20 (permalink)
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Down in Austin, TX (I-35 South of the River) since about 9:30 this morning. As of 2:00, still down.
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